Issued Patents All Time
Showing 1–25 of 133 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11140269 | Systems and methods for extended agent capacity | Vitaly Y. Barinov, Vitaliy Teryoshin, Yevgeniy Petrovykh, Arnaud Lejeune | 2021-10-05 |
| 10986232 | Systems and methods for sizing modular routing applications | Boris Livshyts, Nikolay Korolev, Stefaan Valere Albert Coussement | 2021-04-20 |
| 10726112 | Trust in physical networks | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov | 2020-07-28 |
| 10708428 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos | 2020-07-07 |
| 10701206 | System and method for contact center communications | Benjamin Friend, Marat Irner, Christopher Connolly, Leonid Vymenets, Colin Leonard +2 more | 2020-06-30 |
| 10666804 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Praphul Kumar | 2020-05-26 |
| 10645226 | System and method for interaction callback pacing | Vladimir Mezhibovsky, Nikolay Korolev | 2020-05-05 |
| 10607167 | System and method for intelligent task management and routing based on physiological sensor input data | Adrian Lee-Kwen, David Beilis, Christopher Connolly, Liyuan Qiao, Merijn te Booij +1 more | 2020-03-31 |
| 10567587 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Brian J. Bischoff, Donald Huovinen | 2020-02-18 |
| 10536578 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Vladimir Mezhibovsky | 2020-01-14 |
| 10497003 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Merijn te Booij, Robert Kassel +1 more | 2019-12-03 |
| 10484539 | System and method for managing interaction flow for contact centers | Praphul Kumar, Leonid Vymenets, Vyacheslav Zhakov | 2019-11-19 |
| 10469664 | System and method for managing multi-channel engagements | Vincent Pirat, Clement Choel, Christian Jacolot, Vasudev Ramanujaiaha, Christopher Connolly | 2019-11-05 |
| 10447859 | System and method for exposing customer availability to contact center agents | Vladimir Mezhibovsky, Nikolay Korolev | 2019-10-15 |
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2019-10-08 |
| 10440185 | System and method for contact center shared economy | Merijn te Booij, Vladimir Mezhibovsky, David H. Anderson, Yevgeniy Petrovykh | 2019-10-08 |
| 10432794 | System and method for distributed dynamic resource commitment | Kevin McGraw, Derrick Gunter, Taras Mytropan, David Albert | 2019-10-01 |
| 10419614 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Conor McGann, Jeffery Karas, Graeme Provan | 2019-09-17 |
| 10382475 | System and method for preventing attacks in communications | Benjamin Friend, Marat Irner, Christopher Connolly, Leonid Vymenets, Colin Leonard +2 more | 2019-08-13 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Nikolay Korolev, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10356103 | Authentication system and method based on authentication annotations | Yevgeniy Petrovykh, Gisele Verrier, Linda Garcia | 2019-07-16 |
| 10348899 | Interaction request processing according to client pre-configured schedule | Yevgeniy Petrovykh, Vidas Placiakis, Alex Petrov | 2019-07-09 |
| 10346635 | System and method for data management and task routing based on data tagging | Praphul Kumar, Rajesh Ramchander, Romiben Patel | 2019-07-09 |
| 10298766 | Workload distribution with resource awareness | Bob Pigott, Adam Rosen | 2019-05-21 |
| 10291781 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin | 2019-05-14 |