Issued Patents All Time
Showing 1–25 of 43 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11140269 | Systems and methods for extended agent capacity | Vitaly Y. Barinov, Vitaliy Teryoshin, Arnaud Lejeune, Herbert Willi Artur Ristock | 2021-10-05 |
| 10750019 | System and method for assisting agents via artificial intelligence | Alex Khodorenko, Vadim Fridman, Aleksey Kovalenko, Andrey Lunin | 2020-08-18 |
| 10440185 | System and method for contact center shared economy | Herbert Willi Artur Ristock, Merijn te Booij, Vladimir Mezhibovsky, David H. Anderson | 2019-10-08 |
| 10356103 | Authentication system and method based on authentication annotations | Gisele Verrier, Linda Garcia, Herbert Willi Artur Ristock | 2019-07-16 |
| 10348899 | Interaction request processing according to client pre-configured schedule | Herbert Willi Artur Ristock, Vidas Placiakis, Alex Petrov | 2019-07-09 |
| 10250750 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2019-04-02 |
| 10250753 | Customer-centric network-based conferencing | Herbert Willi Artur Ristock, Vyacheslav Zhakov | 2019-04-02 |
| 10162685 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10142477 | System and method for social message classification based on influence | Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Patrick Mackey, Arne Stoertenbecker | 2018-11-27 |
| RE47138 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-11-20 |
| 10097689 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2018-10-09 |
| RE46853 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-05-15 |
| RE46852 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-05-15 |
| 9948781 | Interaction request processing according to client pre-configured schedule | Herbert Willi Artur Ristock, Vidas Placiakis, Alex Petrov | 2018-04-17 |
| RE46776 | Method and apparatus for optimizing response time to events in queue | — | 2018-04-03 |
| 9924038 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2018-03-20 |
| RE46625 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2017-12-05 |
| 9823949 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2017-11-21 |
| 9674361 | System and method for intelligent task management in a workbin | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2017-06-06 |
| 9648168 | Method and apparatus for optimizing response time to events in queue | — | 2017-05-09 |
| 9538010 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2017-01-03 |
| 9525640 | System and method for controlling lifespan of interaction requests | Herbert Willi Artur Ristock | 2016-12-20 |
| 9519906 | Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance | Nikolay Anisimov, Mark Scott, Yi-Hsin Chang | 2016-12-13 |
| 9497289 | System and method for social message classification based on influence | Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Patrick Mackey | 2016-11-15 |
| 9462435 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2016-10-04 |