Issued Patents All Time
Showing 26–43 of 43 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE46174 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2016-10-04 |
| 9444936 | Interaction request processing according to client pre-configured schedule | Herbert Willi Artur Ristock, Vidas Placiakis, Alex Petrov | 2016-09-13 |
| 9083802 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2015-07-14 |
| 9031087 | Method and apparatus for optimizing response time to events in queue | — | 2015-05-12 |
| 8934612 | Customer-centric network-based conferencing | Herbert Willi Artur Ristock, Vyacheslav Zhakov | 2015-01-13 |
| 8824664 | System and method for controlling lifespan of interaction requests | Herbert Willi Artur Ristock | 2014-09-02 |
| 8718690 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2014-05-06 |
| 8654963 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2014-02-18 |
| 8229484 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2012-07-24 |
| 7929562 | Method and apparatus for optimizing response time to events in queue | — | 2011-04-19 |
| 7929464 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2011-04-19 |
| 7853717 | System and apparatus for pre-routing network events | — | 2010-12-14 |
| 7730135 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2010-06-01 |
| 7610347 | System and apparatus for pre-routing network events | — | 2009-10-27 |
| 7586859 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2009-09-08 |
| 7299259 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2007-11-20 |
| 7272627 | System and apparatus for pre-routing network events | — | 2007-09-18 |
| 6822945 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2004-11-23 |