Issued Patents All Time
Showing 1–25 of 29 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10582054 | Dynamic recommendation of routing rules for contact center use | — | 2020-03-03 |
| 10484539 | System and method for managing interaction flow for contact centers | Praphul Kumar, Leonid Vymenets, Herbert Willi Artur Ristock | 2019-11-19 |
| 10462304 | Service control point functionality implemented at communication endpoints | — | 2019-10-29 |
| 10250753 | Customer-centric network-based conferencing | Herbert Willi Artur Ristock, Yevgeniy Petrovykh | 2019-04-02 |
| 10194028 | Graphical user interface for configuring contact center routing strategies | Leonid Vymenets, David Beilis, Michael Davies, Aaron Surty, Adrian Lee-Kwen | 2019-01-29 |
| 10148820 | Call transfer using session initiation protocol (SIP) | Vyacheslav Sayko, Aleksandr V. Tikin | 2018-12-04 |
| 10129406 | System and method for transferee controlled protocol transfers | Herbert W.A. Ristock, Grygoriy Budilovsky | 2018-11-13 |
| 9992645 | Universal connection station | — | 2018-06-05 |
| RE46751 | Call transfer using session initiation protocol (SIP) | Vyacheslav Sayko, Aleksandr V. Tikin | 2018-03-06 |
| 9912813 | Graphical user interface with contact center performance visualizer | Leonid Vymenets, David Beilis, Michael Davies, Aaron Surty, Vidas Placiakis | 2018-03-06 |
| 9912812 | Graphical user interface for configuring contact center routing strategies | Leonid Vymenets, David Beilis, Michael Davies, Aaron Surty, Adrian Lee-Kwen | 2018-03-06 |
| 9854103 | Service control point functionality implemented at communication endpoints | — | 2017-12-26 |
| 9832319 | System and method for transferee controlled protocol transfers | Herbert W.A. Ristock, Grygoriy Budilovsky | 2017-11-28 |
| 9794411 | Call transfer using session initiation protocol (SIP) | Vyacheslav Sayko, Aleksandr V. Tikin | 2017-10-17 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-07-25 |
| 9674356 | Dynamic recommendation of routing rules for contact center use | — | 2017-06-06 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-04-25 |
| 9628623 | Graphical user interface for monitoring and visualizing contact center routing strategies | Leonid Vymenets, David Beilis, Michael Davies, Aaron Surty, Adrian Lee-Kwen | 2017-04-18 |
| 9549078 | Proxy media service for digital telephony | Vyacheslav Sayko | 2017-01-17 |
| 9392112 | Flow designer for contact centers | Leonid Vymenets, Praphul Kumar, Herbert Willi Artur Ristock | 2016-07-12 |
| 9325844 | System and method for monitoring health of deployment states for a contact center | Herbert Willi Artur Ristock, Petr Makagon | 2016-04-26 |
| 9042372 | Call transfer using session initiation protocol (SIP) | Vyacheslav Sayko, Aleksandr V. Tikin | 2015-05-26 |
| 8989367 | System and method for monitoring health of deployment states for a contact center | Herbert Willi Artur Ristock, Petr Makagon | 2015-03-24 |
| 8982735 | Proxy media service for digital telephony | Vyacheslav Sayko | 2015-03-17 |