Issued Patents All Time
Showing 1–25 of 31 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10289389 | Automated call center software build generator | Andriy Ryabchun, Nikolay Anisimov | 2019-05-14 |
| 10264123 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Herbert Willi Artur Ristock, Dan Kikinis | 2019-04-16 |
| 10218848 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2019-02-26 |
| 10101974 | Contact center application creating using reusable program modules | Herbert Willi Artur Ristock, Josh Mahowald, Praphul Kumar | 2018-10-16 |
| 9967397 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Herbert Willi Artur Ristock, Dan Kikinis | 2018-05-08 |
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-08-22 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-05-02 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2017-01-24 |
| 9459841 | Automated call center software build generator | Andriy Ryabchun, Nikolay Anisimov | 2016-10-04 |
| RE46153 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Andriy Ryabchun, Nikolay Anisimov | 2016-09-20 |
| 9420101 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Herbert Willi Artur Ristock, Dan Kikinis | 2016-08-16 |
| 9325844 | System and method for monitoring health of deployment states for a contact center | Herbert Willi Artur Ristock, Vyacheslav Zhakov | 2016-04-26 |
| 9128802 | Automated call center software build generator | Andriy Ryabchun, Nikolay Anisimov | 2015-09-08 |
| 9077803 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Herbert Willi Artur Ristock, Dan Kikinis | 2015-07-07 |
| 9002920 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2015-04-07 |
| 8989367 | System and method for monitoring health of deployment states for a contact center | Herbert Willi Artur Ristock, Vyacheslav Zhakov | 2015-03-24 |
| 8666056 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Herbert Willi Artur Ristock, Dan Kikinis | 2014-03-04 |
| 8135774 | Virtual contact center with dynamic routing | Andrey Ryabchun, Herbert Willi Artur Ristock, Nikolai Anisimov, Dave Sneyders, S. Michael Perlmutter | 2012-03-13 |
| 8117538 | Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality | Nikolay Anisimov, Andriy Ryabchun, Mark Scott | 2012-02-14 |
| 7907598 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2011-03-15 |
| 7823167 | Method and apparatus for extending contact center configuration data for access by third-party applications over a data network | Andriy Ryabchun, Nikolay Anisimov | 2010-10-26 |