Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10218848 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2019-02-26 |
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2017-08-22 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2017-05-02 |
| 9002920 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2015-04-07 |
| 7715332 | Determining presence for interaction routing | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2010-05-11 |
| 7619996 | Determining presence for interaction routing | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2009-11-17 |
| 7565428 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2009-07-21 |
| 7460496 | Routing emails to a plurality of agents | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2008-12-02 |
| 7373405 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2008-05-13 |
| 6985943 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov | 2006-01-10 |
| 6981020 | Apparatus and methods for routing electronic mail in a processing center | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2005-12-27 |
| 6898190 | Method for estimating telephony system-queue waiting time in an agent level routing environment | Yuri Shtivelman, Nikolay Anisimov, Gregory Pogossians, Dmytro G. Balkin, Luben Stoilov | 2005-05-24 |
| 6879586 | Internet protocol call-in centers and establishing remote agents | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2005-04-12 |
| 6625139 | Apparatus and methods for coordinating internet protocol telephone and data communications | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2003-09-23 |
| 6581105 | Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2003-06-17 |
| 6373836 | Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system | Dmitry A. Torba, Igor Neyman | 2002-04-16 |
| 6175564 | Apparatus and methods for managing multiple internet protocol capable call centers | Alec Miloslavsky, Jason Goecke, Dmitry A. Torba, Igor Neyman, Oleg Turovsky | 2001-01-16 |
| 5926538 | Method for routing calls to call centers based on statistical modeling of call behavior | Dimitriy A. Torba, Igor Neyman | 1999-07-20 |