Issued Patents All Time
Showing 1–25 of 25 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7756109 | Method and apparatus for automatic network connection between a small business and a client | — | 2010-07-13 |
| 7668171 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | Oleg Bondarenko | 2010-02-23 |
| 7602766 | Method and apparatus for automatic network connection between a small business and a client | — | 2009-10-13 |
| 7558383 | Initial routing of internet-protocol network telephone calls | Alec Miloslavsky, Oleg Bondarenko, Igor Nevman, Douglas Gisby, Paul Cronin | 2009-07-07 |
| 7372956 | Method and apparatus for providing an interactive home agent with access to call center functionality and resources | Dan Kikinis, Oleg Bondarenko, Valery Issayev | 2008-05-13 |
| 7016485 | Emergency call load management for call centers | — | 2006-03-21 |
| 6922689 | Method and apparatus for auto-assisting agents in agent-hosted communications sessions | — | 2005-07-26 |
| 6898190 | Method for estimating telephony system-queue waiting time in an agent level routing environment | Nikolay Anisimov, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Stoilov | 2005-05-24 |
| 6788781 | Emergency call load management for call centers | — | 2004-09-07 |
| 6724764 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | Oleg Bondarenko | 2004-04-20 |
| 6563788 | Method and apparatus for call distribution and override with priority recognition and fairness timing routines | Dmitriy A. Torba, Dan Kikinis | 2003-05-13 |
| 6535492 | Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set | — | 2003-03-18 |
| 6449358 | Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center | Nikolay Anisimov, Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Vadim Zyarko | 2002-09-10 |
| 6393015 | Method and apparatus for automatic network connection between a small business and a client | — | 2002-05-21 |
| 6389028 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | Oleg Bondarenko | 2002-05-14 |
| 6346952 | Method and apparatus for summarizing previous threads in a communication-center chat session | — | 2002-02-12 |
| 6320951 | Transfer-connect telephony services utilizing automated audio systems | Kenneth S. Myers | 2001-11-20 |
| 6263066 | Multimedia managing and prioritized queuing system integrated with intelligent routing capability | Alec Miloslavsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin | 2001-07-17 |
| 6259692 | Internet call waiting | Oleg Turovsky | 2001-07-10 |
| 6157655 | Method for estimating telephony system-queue waiting time in an agent level routing environment | — | 2000-12-05 |
| 6118866 | Emergency call load management for call centers | — | 2000-09-12 |
| 6078581 | Internet call waiting | Oleg Turovsky | 2000-06-20 |
| 6072864 | Transfer-connect telephony services utilizing automated audio systems | Kenneth S. Myers | 2000-06-06 |
| 5960073 | Method and apparatus for providing an interactive home agent with access to call center functionality and resources | Dan Kikinis, Oleg Bondarenko, Valery Issayev | 1999-09-28 |
| 5926539 | Method and apparatus for determining agent availability based on level of uncompleted tasks | — | 1999-07-20 |