Issued Patents All Time
Showing 1–25 of 51 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2019-10-08 |
| 10289389 | Automated call center software build generator | Petr Makagon, Andriy Ryabchun | 2019-05-14 |
| 10277742 | System and methods for scheduling and optimizing inbound call flow to a call center | Sergey Fedorov, Herbert W.A. Ristock | 2019-04-30 |
| 10250750 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2019-04-02 |
| 10218848 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2019-02-26 |
| 10171655 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Vladimir Mezhibovsky, Brian Galvin | 2019-01-01 |
| 10097689 | System and methods for integrating short message service messaging with contact center applications | Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott | 2018-10-09 |
| 9924038 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2018-03-20 |
| 9854006 | System and methods for improving interaction routing performance | Vyacheslav Sayko, Vitaliy Teryoshin | 2017-12-26 |
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-08-22 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2017-05-16 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-05-02 |
| 9553988 | System and methods for scheduling and optimizing inbound call flow to a call center | Sergey Fedorov, Herbert Willi Artur Ristock | 2017-01-24 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Petr Makagon, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2017-01-24 |
| 9538010 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2017-01-03 |
| 9519906 | Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance | Mark Scott, Yevgeniy Petrovykh, Yi-Hsin Chang | 2016-12-13 |
| 9459841 | Automated call center software build generator | Petr Makagon, Andriy Ryabchun | 2016-10-04 |
| 9462435 | System and methods for integrating short message service messaging with contact center applications | Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott | 2016-10-04 |
| RE46153 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Petr Makagon, Andriy Ryabchun | 2016-09-20 |
| 9128802 | Automated call center software build generator | Petr Makagon, Andriy Ryabchun | 2015-09-08 |
| 9083802 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2015-07-14 |
| 9082109 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Vladimir Mezhibovsky, Brian Galvin | 2015-07-14 |
| 9008075 | System and methods for improving interaction routing performance | Vyacheslav Sayko, Vitaliy Teryoshin | 2015-04-14 |
| 9002920 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2015-04-07 |