Issued Patents All Time
Showing 26–50 of 51 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8948373 | System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center | Dmitry Spasibenko, Sam Shkrabov, David Van Everen | 2015-02-03 |
| 8792632 | System and methods for scheduling and optimizing inbound call flow to a call center | Sergey Fedorov, Herbert Willi Artur Ristock | 2014-07-29 |
| 8718690 | System and methods for integrating short message service messaging with contact center applications | Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott | 2014-05-06 |
| 8699699 | System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center | Dmitry Spasibenko, Sam Shkrabov, David Van Everen | 2014-04-15 |
| 8654963 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2014-02-18 |
| 8582752 | System and method for optimal outbound dialing in virtual contact center | Dmitry Spasibenko, Sam Shkrabov, David Van Everen | 2013-11-12 |
| 8411844 | Method for controlling abandonment rate in outbound campaigns | Dmitry Spasibenko, Sam Shkrabov, David Van Everen | 2013-04-02 |
| 8345856 | Method for estimation impact of calls in dialer for predictive dialing | Dmitry Spasibenko, Sam Shkrabov, David Van Everen | 2013-01-01 |
| 8275647 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Vladimir Mezhibovsky, Brian Galvin | 2012-09-25 |
| 8229484 | System and methods for integrating short message service messaging with contact center applications | Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott | 2012-07-24 |
| 8117538 | Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality | Petr Makagon, Andriy Ryabchun, Mark Scott | 2012-02-14 |
| 8018921 | Using XML expressed primitives for platform and system-independent call modeling | Gregory Pogossiants, Dan Kikinis | 2011-09-13 |
| 7907598 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Petr Makagon, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2011-03-15 |
| 7823167 | Method and apparatus for extending contact center configuration data for access by third-party applications over a data network | Petr Makagon, Andriy Ryabchun | 2010-10-26 |
| 7792254 | System for distributing VXML capabilities for execution on client devices | Petr Makagon, Herbert Willi Artur Ristock, Andrey Ryabchun, Michael Perlmutter, Dan Kikinis | 2010-09-07 |
| 7565428 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2009-07-21 |
| 7376227 | Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center | Petr Makagon, Herbert Willi Artur Ristock, Andrey Ryabchun | 2008-05-20 |
| 7373405 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2008-05-13 |
| 7222301 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Petr Makagon, Andriy Ryabchun | 2007-05-22 |
| 6985943 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2006-01-10 |
| 6985478 | Using XML expressed primitives for platform and system-independent call modeling | Gregory Pogossiants, Dan Kikinis | 2006-01-10 |
| 6898190 | Method for estimating telephony system-queue waiting time in an agent level routing environment | Yuri Shtivelman, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Stoilov | 2005-05-24 |
| 6449358 | Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center | Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko | 2002-09-10 |
| 6286033 | Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation | Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski | 2001-09-04 |
| 6178239 | Telephony call-center scripting by petri net principles and techniques | Konstatin Kishinsky | 2001-01-23 |