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Trust in physical networks |
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2020-07-28 |
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Management of transaction routing to enterprise agents |
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2019-10-08 |
| 10277742 |
System and methods for scheduling and optimizing inbound call flow to a call center |
Nikolay Anisimov, Herbert W.A. Ristock |
2019-04-30 |
| 10171672 |
System and method for dynamic call diversion |
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2019-01-01 |
| 10003621 |
Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress |
— |
2018-06-19 |
| 9888122 |
System and method for dynamic call diversion |
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2018-02-06 |
| 9654634 |
Management of transaction routing to enterprise agents |
Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts |
2017-05-16 |
| 9553988 |
System and methods for scheduling and optimizing inbound call flow to a call center |
Nikolay Anisimov, Herbert Willi Artur Ristock |
2017-01-24 |
| 9537890 |
Trust in physical networks |
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2017-01-03 |
| 9491204 |
Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress |
— |
2016-11-08 |
| 8995423 |
Multimedia routing system for securing third party participation in call consultation or call transfer of a call in Progress |
— |
2015-03-31 |
| 8792632 |
System and methods for scheduling and optimizing inbound call flow to a call center |
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2014-07-29 |
| 8370480 |
Method and system for propagating statistics between federated contact center sites for use in event distribution |
Herbert Willi Artur Ristock |
2013-02-05 |
| 6408064 |
Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center |
Oleg Bondarenko |
2002-06-18 |
| 6047060 |
Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center |
Oleg Bondarenko |
2000-04-04 |