Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11971873 | Real-time anomaly determination using integrated probabilistic system | Alexey Shpurov | 2024-04-30 |
| 11816678 | Systems and methods for providing user emotion information to a customer service provider | Mohammad NEJAD-SATTARY, Tony TANG | 2023-11-14 |
| 11580094 | Real-time anomaly determination using integrated probabilistic system | Alexey Shpurov | 2023-02-14 |
| 10607167 | System and method for intelligent task management and routing based on physiological sensor input data | Herbert Willi Artur Ristock, Adrian Lee-Kwen, Christopher Connolly, Liyuan Qiao, Merijn te Booij +1 more | 2020-03-31 |
| 10582055 | System and method for managing contact center system | Vasiliy Malakhov, Arnaud Lejeune | 2020-03-03 |
| 10262317 | Technique to authenticate in a mobile application using near-field communication | Adrian Lee-Kwen | 2019-04-16 |
| 10194028 | Graphical user interface for configuring contact center routing strategies | Leonid Vymenets, Michael Davies, Aaron Surty, Vyacheslav Zhakov, Adrian Lee-Kwen | 2019-01-29 |
| 10171672 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, Herbert Willi Artur Ristock, Adrian Lee-Kwen | 2019-01-01 |
| 10033868 | System and method for anticipating and preloading data in a customer contact center | Josef Eric Eisner, Herbert Willi Artur Ristock | 2018-07-24 |
| 9992338 | System and method for anticipating user interaction in a customer contact center | Josef Eric Eisner, Herbert Willi Artur Ristock | 2018-06-05 |
| 9912812 | Graphical user interface for configuring contact center routing strategies | Leonid Vymenets, Michael Davies, Aaron Surty, Vyacheslav Zhakov, Adrian Lee-Kwen | 2018-03-06 |
| 9912813 | Graphical user interface with contact center performance visualizer | Leonid Vymenets, Michael Davies, Aaron Surty, Vyacheslav Zhakov, Vidas Placiakis | 2018-03-06 |
| 9888122 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, Herbert Willi Artur Ristock, Adrian Lee-Kwen | 2018-02-06 |
| 9857936 | Method for simulating screen sharing for multiple applications running concurrently on a mobile platform | Adrian Lee-Kwen | 2018-01-02 |
| 9628623 | Graphical user interface for monitoring and visualizing contact center routing strategies | Leonid Vymenets, Michael Davies, Aaron Surty, Vyacheslav Zhakov, Adrian Lee-Kwen | 2017-04-18 |
| 9424111 | Method for simulating screen sharing for multiple applications running concurrently on a mobile platform | Adrian Lee-Kwen | 2016-08-23 |
| 9088661 | Hands-free voice/video session initiation using face detection | Aaron Surty, Adrian Lee-Kwen | 2015-07-21 |
| 9084114 | Technique to authenticate in a mobile application using near-field communication | Adrian Lee-Kwen | 2015-07-14 |
| 8881170 | Method for simulating screen sharing for multiple applications running concurrently on a mobile platform | Adrian Lee-Kwen | 2014-11-04 |