Issued Patents All Time
Showing 1–17 of 17 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12418615 | Technologies for contact center agent incentivization via automated gamification | Dan Stoops, Cliff Bell | 2025-09-16 |
| 12095949 | Real-time agent assist | Dan Stoops, Cliff Bell | 2024-09-17 |
| 11893904 | Utilizing conversational artificial intelligence to train agents | Dan Stoops, Cliff Bell | 2024-02-06 |
| 10607167 | System and method for intelligent task management and routing based on physiological sensor input data | Herbert Willi Artur Ristock, Adrian Lee-Kwen, David Beilis, Christopher Connolly, Liyuan Qiao +1 more | 2020-03-31 |
| 10498896 | Customer controlled interaction management | Herbert W.A. Ristock, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2019-12-03 |
| 10497003 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Herbert Willi Artur Ristock, Robert Kassel +1 more | 2019-12-03 |
| 10158757 | System and method for optimizing contact center resource groups | Kentis Gopalla, Herbert Willi Artur Ristock | 2018-12-18 |
| 10154138 | System and method for optimizing physical placement of contact center agents on a contact center floor | Kentis Gopalla, Herbert Willi Artur Ristock | 2018-12-11 |
| 10135982 | System and method for customer experience management | Matthew J. Surridge, Andrew T. C. Verrall, Cameron David Smith, Gregory J. Hedges | 2018-11-20 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Vitaliy Teryoshin | 2018-10-23 |
| 10007919 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Herbert Willi Artur Ristock, Robert Kassel +1 more | 2018-06-26 |
| 9900437 | Customer controlled interaction management | Herbert Willi Artur Ristock, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2018-02-20 |
| 9774737 | System and method for customer experience management | Matthew J. Surridge, Andrew T.C. Verrall, Cameron David Smith, Gregory J. Hedges | 2017-09-26 |
| 9654637 | Customer controlled interaction management | Herbert Willi Artur Ristock, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2017-05-16 |
| 9609131 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Vitaliy Teryoshin | 2017-03-28 |
| 9392116 | System and method for customer experience management | Matthew J. Surridge, Andrew T.C. Verrall, Cameron David Smith, Gregory J. Hedges | 2016-07-12 |
| 9154627 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Vitaliy Teryoshin | 2015-10-06 |