Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11140269 | Systems and methods for extended agent capacity | Vitaly Y. Barinov, Yevgeniy Petrovykh, Arnaud Lejeune, Herbert Willi Artur Ristock | 2021-10-05 |
| 10708428 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2020-07-07 |
| 10291781 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Herbert Willi Artur Ristock | 2019-05-14 |
| 10162685 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Merijn te Booij | 2018-10-23 |
| 9986096 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2018-05-29 |
| 9900435 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Herbert Willi Artur Ristock | 2018-02-20 |
| 9854006 | System and methods for improving interaction routing performance | Nikolay Anisimov, Vyacheslav Sayko | 2017-12-26 |
| 9823949 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-11-21 |
| 9674361 | System and method for intelligent task management in a workbin | Herbert Willi Artur Ristock, Vidas Placiakis, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-06-06 |
| 9609131 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Merijn te Booij | 2017-03-28 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Petr Makagon, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard +1 more | 2017-01-24 |
| 9392115 | System and method for contact center activity routing based on agent preferences | Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay Korolev | 2016-07-12 |
| 9154627 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Merijn te Booij | 2015-10-06 |
| 9008075 | System and methods for improving interaction routing performance | Nikolay Anisimov, Vyacheslav Sayko | 2015-04-14 |
| 7907598 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Petr Makagon, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard +1 more | 2011-03-15 |