Issued Patents All Time
Showing 1–25 of 42 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10986232 | Systems and methods for sizing modular routing applications | Herbert Willi Artur Ristock, Boris Livshyts, Stefaan Valere Albert Coussement | 2021-04-20 |
| 10708428 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2020-07-07 |
| 10645226 | System and method for interaction callback pacing | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2020-05-05 |
| 10536578 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2020-01-14 |
| 10447859 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2019-10-15 |
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vadim Dymshyts | 2019-10-08 |
| 10419614 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Herbert Willi Artur Ristock, Conor McGann, Jeffery Karas, Graeme Provan | 2019-09-17 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Herbert Willi Artur Ristock, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10289982 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2019-05-14 |
| 10291781 | Best match interaction set routing | Vladimir Mezhibovsky, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2019-05-14 |
| 10171669 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2019-01-01 |
| 10162685 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun +5 more | 2018-11-13 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Merijn te Booij, Vitaliy Teryoshin | 2018-10-23 |
| 9998599 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Herbert Willi Artur Ristock | 2018-06-12 |
| 9986096 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2018-05-29 |
| 9979825 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2018-05-22 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2018-04-24 |
| 9934491 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2018-04-03 |
| 9900435 | Best match interaction set routing | Vladimir Mezhibovsky, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2018-02-20 |
| 9866691 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2018-01-09 |
| 9866695 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Herbert Willi Artur Ristock, Conor McGann, Jeffery Karas, Graeme Provan | 2018-01-09 |
| 9848084 | Adaptable business objective routing for a contact center | Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2017-12-19 |
| 9838537 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2017-12-05 |
| 9823949 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-11-21 |