Issued Patents All Time
Showing 26–42 of 42 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9781270 | System and method for case-based routing for a contact | Todd Hollenberg, Bradley Krug, Herbert Willi Artur Ristock, Charlotte Toerck, David H. Anderson | 2017-10-03 |
| 9674361 | System and method for intelligent task management in a workbin | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-06-06 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vadim Dymshyts | 2017-05-16 |
| 9609131 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Merijn te Booij, Vitaliy Teryoshin | 2017-03-28 |
| 9596350 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Herbert Willi Artur Ristock | 2017-03-14 |
| 9578071 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2017-02-21 |
| 9392115 | System and method for contact center activity routing based on agent preferences | Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vitaliy Teryoshin | 2016-07-12 |
| 9374466 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2016-06-21 |
| 9357069 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2016-05-31 |
| 9350867 | System and method for anticipatory dynamic customer segmentation for a contact center | Herbert Willi Artur Ristock, Charlotte Toerck, Todd Hollenberg, Bradley Krug, David H. Anderson | 2016-05-24 |
| 9159037 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2015-10-13 |
| 9154627 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Merijn te Booij, Vitaliy Teryoshin | 2015-10-06 |
| 8995644 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2015-03-31 |
| 8798257 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2014-08-05 |
| 8351594 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2013-01-08 |
| 8259924 | System for creation and dynamic management of incoming interactions | Vladimir Mezhibovsky | 2012-09-04 |
| 8238543 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2012-08-07 |