Issued Patents All Time
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10225407 | Pinning in an interactive media/voice response system | Aaron Wellman, Praphul Kumar | 2019-03-05 |
| 10171669 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Nikolay Korolev, Herbert Willi Artur Ristock, David H. Anderson, Bradley Krug, Charlotte Toerck | 2019-01-01 |
| 9900438 | Pinning in an interactive media/voice response system | Aaron Wellman, Praphul Kumar | 2018-02-20 |
| 9848084 | Adaptable business objective routing for a contact center | Nikolay Korolev, Herbert Willi Artur Ristock, David H. Anderson, Bradley Krug, Charlotte Toerck | 2017-12-19 |
| 9781270 | System and method for case-based routing for a contact | Bradley Krug, Herbert Willi Artur Ristock, Charlotte Toerck, Nikolay Korolev, David H. Anderson | 2017-10-03 |
| 9350867 | System and method for anticipatory dynamic customer segmentation for a contact center | Herbert Willi Artur Ristock, Charlotte Toerck, Nikolay Korolev, Bradley Krug, David H. Anderson | 2016-05-24 |