Issued Patents All Time
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10666804 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Praphul Kumar, Herbert Willi Artur Ristock | 2020-05-26 |
| 10382626 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2019-08-13 |
| 10225407 | Pinning in an interactive media/voice response system | Todd Hollenberg, Praphul Kumar | 2019-03-05 |
| 10063701 | Custom grammars builder platform | Praphul Kumar | 2018-08-28 |
| 10027618 | Social media feedback for routing user communications | Pawel Harasimiuk, Lindsay Frazier, Praphul Kumar | 2018-07-17 |
| 9992341 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Praphul Kumar, Herbert Willi Artur Ristock | 2018-06-05 |
| 9900438 | Pinning in an interactive media/voice response system | Todd Hollenberg, Praphul Kumar | 2018-02-20 |
| 9866692 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2018-01-09 |
| 9742913 | Recording user communications | Praphul Kumar | 2017-08-22 |
| 9712481 | Social media feedback for routing user communications | Pawel Harasimiuk, Lindsay Frazier, Praphul Kumar | 2017-07-18 |
| 9706050 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2017-07-11 |
| 9571646 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2017-02-14 |
| 9313332 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2016-04-12 |
| 9148512 | Routing user communications to agents | Praphul Kumar, Ahmed Tewfik Bouzid | 2015-09-29 |