Issued Patents All Time
Showing 25 most recent of 36 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11765269 | Technologies for incorporating an augmented voice communication into a communication routing configuration | Leonid Vymenets, Alexandria L. Hockeborn, Yong Guan, Jason Chhaidan | 2023-09-19 |
| 11228682 | Technologies for incorporating an augmented voice communication into a communication routing configuration | Leonid Vymenets, Alexandria L. Hockeborn, Yong Guan, Jason Chhaidan | 2022-01-18 |
| 10666804 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Herbert Willi Artur Ristock | 2020-05-26 |
| 10484539 | System and method for managing interaction flow for contact centers | Leonid Vymenets, Herbert Willi Artur Ristock, Vyacheslav Zhakov | 2019-11-19 |
| 10382626 | Routing user communications to agents | Aaron Wellman, Ahmed Tewfik Bouzid | 2019-08-13 |
| 10359923 | Application builder platform | Leon Vymenets | 2019-07-23 |
| 10346635 | System and method for data management and task routing based on data tagging | Rajesh Ramchander, Herbert Willi Artur Ristock, Romiben Patel | 2019-07-09 |
| 10270908 | Visual interactive voice response system | Scott Kolman, Andrea Friio, Yochai Konig | 2019-04-23 |
| 10225407 | Pinning in an interactive media/voice response system | Todd Hollenberg, Aaron Wellman | 2019-03-05 |
| 10222933 | System and method for managing multiple interactions | Ashish Thakkar, Leonid Vymenets, Herbert Willi Artur Ristock | 2019-03-05 |
| 10101974 | Contact center application creating using reusable program modules | Herbert Willi Artur Ristock, Petr Makagon, Josh Mahowald | 2018-10-16 |
| 10063701 | Custom grammars builder platform | Aaron Wellman | 2018-08-28 |
| 10027618 | Social media feedback for routing user communications | Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier | 2018-07-17 |
| 10015315 | Call center builder platform | Yochai Konig, Ahmed Tewfik Bouzid, Ashish Thakkar, Leon Vymenets | 2018-07-03 |
| 10009463 | Multi-channel delivery platform | Ahmed Tewfik Bouzid, Michael T. Mateer, David James Rennyson | 2018-06-26 |
| 9992341 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Herbert Willi Artur Ristock | 2018-06-05 |
| 9900438 | Pinning in an interactive media/voice response system | Todd Hollenberg, Aaron Wellman | 2018-02-20 |
| 9866692 | Routing user communications to agents | Aaron Wellman, Ahmed Tewfik Bouzid | 2018-01-09 |
| 9860379 | Recording user communications | Rajesh Ramchander | 2018-01-02 |
| D802613 | Display screen with graphical user interface | Leonid Vymenets, Ashish Thakkar, Briam Rodriguez | 2017-11-14 |
| 9742913 | Recording user communications | Aaron Wellman | 2017-08-22 |
| 9712481 | Social media feedback for routing user communications | Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier | 2017-07-18 |
| 9706050 | Routing user communications to agents | Aaron Wellman, Ahmed Tewfik Bouzid | 2017-07-11 |
| 9571646 | Routing user communications to agents | Aaron Wellman, Ahmed Tewfik Bouzid | 2017-02-14 |
| 9571636 | Call center builder platform | Yochai Konig, Ahmed Tewfik Bouzid, Ashish Thakkar, Leon Vymenets | 2017-02-14 |