Issued Patents All Time
Showing 1–25 of 41 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10708428 | System and method for site aware routing for callback | Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2020-07-07 |
| 10701206 | System and method for contact center communications | Benjamin Friend, Marat Irner, Christopher Connolly, Herbert Willi Artur Ristock, Leonid Vymenets +2 more | 2020-06-30 |
| 10645226 | System and method for interaction callback pacing | Nikolay Korolev, Herbert Willi Artur Ristock | 2020-05-05 |
| 10536578 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Herbert Willi Artur Ristock | 2020-01-14 |
| 10498896 | Customer controlled interaction management | Herbert W.A. Ristock, Merijn te Booij, Akbar Riahi, Kentis Gopalla | 2019-12-03 |
| 10447859 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Nikolay Korolev | 2019-10-15 |
| 10440185 | System and method for contact center shared economy | Herbert Willi Artur Ristock, Merijn te Booij, David H. Anderson, Yevgeniy Petrovykh | 2019-10-08 |
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Nikolay Korolev, Vadim Dymshyts | 2019-10-08 |
| 10382475 | System and method for preventing attacks in communications | Benjamin Friend, Marat Irner, Christopher Connolly, Herbert Willi Artur Ristock, Leonid Vymenets +2 more | 2019-08-13 |
| 10291781 | Best match interaction set routing | Nikolay Korolev, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2019-05-14 |
| 10289982 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2019-05-14 |
| 10171655 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Nikolay Anisimov, Brian Galvin | 2019-01-01 |
| 10122858 | System and method for interacting with customer contact center over a mobile device | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +4 more | 2018-11-06 |
| 10114886 | Method for interacting with a group of individuals as a single contact | Herbert Willi Artur Ristock | 2018-10-30 |
| 9986096 | System and method for site aware routing for callback | Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2018-05-29 |
| 9979825 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Nikolay Korolev | 2018-05-22 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Herbert Willi Artur Ristock | 2018-04-24 |
| 9934491 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2018-04-03 |
| 9900435 | Best match interaction set routing | Nikolay Korolev, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2018-02-20 |
| 9900437 | Customer controlled interaction management | Herbert Willi Artur Ristock, Merijn te Booij, Akbar Riahi, Kentis Gopalla | 2018-02-20 |
| 9838537 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Nikolay Korolev | 2017-12-05 |
| 9760621 | Method for interacting with a group of individuals as a single contact | Herbert Willi Artur Ristock | 2017-09-12 |
| 9654637 | Customer controlled interaction management | Herbert Willi Artur Ristock, Merijn te Booij, Akbar Riahi, Kentis Gopalla | 2017-05-16 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Nikolay Korolev, Vadim Dymshyts | 2017-05-16 |
| 9621727 | System and method for call and data matching in a contact center | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +2 more | 2017-04-11 |