Issued Patents All Time
Showing 26–41 of 41 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9578172 | System and method for providing interaction history via a customer application | Merijn te Booij, Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, Dave Anderson +3 more | 2017-02-21 |
| 9578071 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2017-02-21 |
| 9560199 | Voice response processing | Jerome Saint-Marc | 2017-01-31 |
| 9531878 | System and method for access number distribution in a contact center | Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant +3 more | 2016-12-27 |
| 9392115 | System and method for contact center activity routing based on agent preferences | Herbert Willi Artur Ristock, Nikolay Korolev, Vitaliy Teryoshin | 2016-07-12 |
| 9357069 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Nikolay Korolev | 2016-05-31 |
| 9159037 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2015-10-13 |
| 9160855 | System and method for call and data matching in a contact center | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +2 more | 2015-10-13 |
| 9088656 | System and method for access number distribution in a contact center | Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant +3 more | 2015-07-21 |
| 9082109 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Nikolay Anisimov, Brian Galvin | 2015-07-14 |
| 8995644 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Nikolay Korolev | 2015-03-31 |
| 8830876 | Method for interacting with a group of individuals as a single contact | Herbert Willi Artur Ristock | 2014-09-09 |
| 8781103 | System and method for call and data matching in a contact center | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +3 more | 2014-07-15 |
| 8351594 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Nikolay Korolev | 2013-01-08 |
| 8275647 | Method for assembling a business process and for orchestrating the process based on process beneficiary information | Nikolay Anisimov, Brian Galvin | 2012-09-25 |
| 8259924 | System for creation and dynamic management of incoming interactions | Nikolay Korolev | 2012-09-04 |