Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10536578 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Nikolay Korolev, Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2020-01-14 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Nikolay Korolev, Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2018-04-24 |
| 9363814 | Rate allocation method and apparatus for optimization of adaptive wireless video streaming | Simon C. Borst, Vinay Joseph | 2016-06-07 |
| 6553114 | System for automatically predicting call center agent work time in a multi-skilled agent environment | Thomas S. Fisher, Roy A. Jensen | 2003-04-22 |
| 6535600 | System for automatically routing calls to call center agents in an agent surplus condition based on service levels | Thomas S. Fisher, Roy A. Jensen | 2003-03-18 |
| 6510221 | System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities | Thomas S. Fisher, Roy A. Jensen | 2003-01-21 |
| 6366668 | Method of routing calls in an automatic call distribution network | Simon C. Borst, Andrew D. Flockhart, Francis C. Hymus, Eugene P. Mathews, Judith B. Seery +1 more | 2002-04-02 |
| 6052460 | Arrangement for equalizing levels of service among skills | Thomas S. Fisher, Roy A. Jensen | 2000-04-18 |