Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6839419 | Ring network implemented by telephony switches and links | Andrew D. Flockhart, Robert Daniel Nalbone, Eugene P. Mathews | 2005-01-04 |
| 6636598 | Automated transaction distribution system and method implementing transaction distribution to unavailable agents | Rodney A. Thomson, Joylee E. Kohler | 2003-10-21 |
| 6553114 | System for automatically predicting call center agent work time in a multi-skilled agent environment | Roy A. Jensen, Martin I. Reiman | 2003-04-22 |
| 6535600 | System for automatically routing calls to call center agents in an agent surplus condition based on service levels | Roy A. Jensen, Martin I. Reiman | 2003-03-18 |
| 6510221 | System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities | Roy A. Jensen, Martin I. Reiman | 2003-01-21 |
| 6347139 | System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy | Roy A. Jensen, Marty Reiman | 2002-02-12 |
| 6052460 | Arrangement for equalizing levels of service among skills | Roy A. Jensen, Martin I. Reiman | 2000-04-18 |
| 6049547 | Lookahead interflow of traffic among a plurality of serving sites of one customer | Andrew D. Flockhart, SuJeanne Foster, Raechel Greschler, Eugene P. Mathews, Robert Daniel Nalbone | 2000-04-11 |
| 6009162 | Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system | Frank J. Bogart, Fatsing Chou, Paul L. Richman | 1999-12-28 |
| 5828747 | Call distribution based on agent occupancy | Andrew D. Flockhart, Roy A. Jensen, Joylee E. Kohler, Eugene P. Mathews, Edward L. Smelko | 1998-10-27 |
| 5017917 | Restriction of communication service accessibility among subscriber communities | Martin R. Losty | 1991-05-21 |