| 8362072 |
BRCA1-based breast or ovarian cancer treatment agents and methods of use |
Lisa M. Harlan-Williams, Frank J. Schoenen, Jeffrey Aube, Gerald Henry Lushington |
2013-01-29 |
| 7050567 |
Call management system using dynamic queue position |
— |
2006-05-23 |
| 6741698 |
Call management system using dynamic threshold adjustment |
— |
2004-05-25 |
| 6724884 |
Call management system using fast response dynamic threshold adjustment |
William Widener |
2004-04-20 |
| 6553114 |
System for automatically predicting call center agent work time in a multi-skilled agent environment |
Thomas S. Fisher, Martin I. Reiman |
2003-04-22 |
| 6535600 |
System for automatically routing calls to call center agents in an agent surplus condition based on service levels |
Thomas S. Fisher, Martin I. Reiman |
2003-03-18 |
| 6510221 |
System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities |
Thomas S. Fisher, Martin I. Reiman |
2003-01-21 |
| 6359982 |
Methods and apparatus for determining measures of agent-related occupancy in a call center |
Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews |
2002-03-19 |
| 6347139 |
System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy |
Thomas S. Fisher, Marty Reiman |
2002-02-12 |
| 6342483 |
Method for detection and treatment of breast cancer |
Jeffrey T. Holt, David L. Page, Patrice S. Obermiller, Cheryl L. Robinson-Benion, Marilyn E. Thompson |
2002-01-29 |
| 6192122 |
Call center agent selection that optimizes call wait times |
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews |
2001-02-20 |
| 6177410 |
Therapeutic methods for prostate cancer |
Jeffrey T. Holt, Mary-Claire King, Mitchell S. Steiner, Cheryl L. Robinson-Benion, Marilyn E. Thompson |
2001-01-23 |
| 6149903 |
Characterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteins |
Jeffrey T. Holt, Mary-Claire King, David L. Page, Csilla Szabo, Thomas L. Jetton +2 more |
2000-11-21 |
| 6088441 |
Arrangement for equalizing levels of service among skills |
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews |
2000-07-11 |
| 6052460 |
Arrangement for equalizing levels of service among skills |
Thomas S. Fisher, Martin I. Reiman |
2000-04-18 |
| 5891857 |
Characterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteins |
Jeffrey T. Holt, Mary-Claire King, David L. Page, Csilla Szabo, Thomas L. Jetton +2 more |
1999-04-06 |
| 5863739 |
Assay and kit for the detection of .alpha. platelet derived growth factor receptor |
William LaRochelle, Jacalyn H. Pierce, Stuart A. Aaronson |
1999-01-26 |
| 5833986 |
Methods of inhibiting the growth of neoplasia using a monoclonal antibody against .alpha. platelet derived growth factor receptor |
William LaRochelle, Jacalyn H. Pierce, Stuart A. Aaronson |
1998-11-10 |
| 5828747 |
Call distribution based on agent occupancy |
Thomas S. Fisher, Andrew D. Flockhart, Joylee E. Kohler, Eugene P. Mathews, Edward L. Smelko |
1998-10-27 |
| 5677125 |
Method of detection and diagnosis of pre-invasive cancer |
Jeffrey T. Holt, David L. Page, Patrice S. Obermiller, Cheryl L. Robinson-Benion |
1997-10-14 |
| 5468468 |
Method for making a monoclonal antibody, monoclonal antibodies to .alpha. P D |
William LaRochelle, Jacalyn H. Pierce, Stuart A. Aaronson |
1995-11-21 |
| 5187071 |
Method for the selective control of weeds, pests, and microbes |
Randy Fischer |
1993-02-16 |