Issued Patents All Time
Showing 25 most recent of 42 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10671600 | Communications-enabled dynamic social network routing utilizing presence | David Bengtson, Andrew J. Cammer, Andrew D. Flockhart, Christopher Moss, Douglas W. Swartz +1 more | 2020-06-02 |
| 8577015 | Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization | Andrew D. Flockhart, John Z. Taylor | 2013-11-05 |
| 8315373 | Enhanced polling method and system | Andrew D. Flockhart | 2012-11-20 |
| 8054964 | System and method for detecting emotions at different steps in a communication | Andrew D. Flockhart, John Z. Taylor | 2011-11-08 |
| 7787609 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Andrew D. Flockhart, Robin H. Foster, Jill K. Ross, John Z. Taylor, Rodney A. Thomson | 2010-08-31 |
| 7657021 | Method and apparatus for global call queue in a global call center | Andrew D. Flockhart, Christopher Robinson Howell, Chadwick Joseph Romero | 2010-02-02 |
| 7035927 | Intelligent inbound/outbound communications blending | Andrew D. Flockhart, Robin H. Foster, Darryl J. Maxwell | 2006-04-25 |
| 6999579 | Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise | Andrew D. Flockhart | 2006-02-14 |
| 6947543 | Computer-telephony integration that uses features of an automatic call distribution system | Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Peter Matteo, Christopher Moss +1 more | 2005-09-20 |
| 6839419 | Ring network implemented by telephony switches and links | Andrew D. Flockhart, Robert Daniel Nalbone, Thomas S. Fisher | 2005-01-04 |
| 6820260 | Customized applet-on-hold arrangement | Andrew D. Flockhart, John Z. Taylor | 2004-11-16 |
| 6766013 | Timely shut-down of a real-time work center | Andrew D. Flockhart, Robin H. Foster | 2004-07-20 |
| 6748073 | Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration | Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Peter Matteo, Christopher Moss +1 more | 2004-06-08 |
| 6741699 | Arrangement for controlling the volume and type of contacts in an internet call center | Andrew D. Flockhart | 2004-05-25 |
| 6732188 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Andrew D. Flockhart, Robin H. Foster, John Z. Taylor | 2004-05-04 |
| 6694009 | Estimation of a work item's wait-time from the present stages of processing of preceding work items | Gregory Anderson, Andrew D. Flockhart, Robin H. Foster | 2004-02-17 |
| 6678371 | Direct customer control of a network router | Andrew D. Flockhart | 2004-01-13 |
| 6661889 | Methods and apparatus for multi-variable work assignment in a call center | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler | 2003-12-09 |
| 6614903 | Methods and apparatus for service state-based processing of communications in a call center | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler | 2003-09-02 |
| 6563920 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, John Z. Taylor | 2003-05-13 |
| 6535601 | Skill-value queuing in a call center | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler | 2003-03-18 |
| 6366666 | Adjustment of call selection to achieve target values for interval-based performance metrics in a call center | David Bengtson, James E. Ertel, Robin H. Foster | 2002-04-02 |
| 6366668 | Method of routing calls in an automatic call distribution network | Simon C. Borst, Andrew D. Flockhart, Francis C. Hymus, Martin I. Reiman, Judith B. Seery +1 more | 2002-04-02 |
| 6359982 | Methods and apparatus for determining measures of agent-related occupancy in a call center | Robin H. Foster, Roy A. Jensen, Joylee E. Kohler | 2002-03-19 |
| 6356632 | Call selection and agent selection in a call center based on agent staffing schedule | Robin H. Foster, William Edward Gourlay | 2002-03-12 |