Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7035927 | Intelligent inbound/outbound communications blending | Andrew D. Flockhart, Robin H. Foster, Eugene P. Mathews | 2006-04-25 |
| 6704410 | System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman | 2004-03-09 |
| 6690788 | Integrated work management engine for customer care in a communication system | David Bauer, Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Gary King +3 more | 2004-02-10 |
| 6463346 | Workflow-scheduling optimization driven by target completion time | Andrew D. Flockhart, Keith R. McFarlane, Paul L. Richman, Lucinda M. Sanders | 2002-10-08 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman | 2002-09-17 |