| 8929536 |
Multi-channel pivoting |
Sanjay Mathur, Kieron Lawson |
2015-01-06 |
| 6766014 |
Customer service by batch |
Andrew D. Flockhart, Lucinda M. Sanders |
2004-07-20 |
| 6704410 |
System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications |
Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman, Darryl J. Maxwell |
2004-03-09 |
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Integrated work management engine for customer care in a communication system |
David Bauer, Andrew D. Flockhart, Lucinda M. Sanders, Gary King, Darryl J. Maxwell +3 more |
2004-02-10 |
| 6463346 |
Workflow-scheduling optimization driven by target completion time |
Andrew D. Flockhart, Darryl J. Maxwell, Paul L. Richman, Lucinda M. Sanders |
2002-10-08 |
| 6453038 |
System for integrating agent database access skills in call center agent assignment applications |
Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman, Darryl J. Maxwell |
2002-09-17 |