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Methods and apparatus for variable wait treatments for requests enqueued in one or more queues |
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2014-03-18 |
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Methods and apparatus for allocating resources in a distributed environment |
Sami Qutub, Rafal Sitkowski |
2010-10-19 |
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Computer-telephony integration that uses features of an automatic call distribution system |
Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Christopher Moss +1 more |
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Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration |
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Automated workflow method for assigning work items to resources |
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Geographically distributed multiprocessor time-shared communication processing system |
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