Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6947543 | Computer-telephony integration that uses features of an automatic call distribution system | Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo +1 more | 2005-09-20 |
| 6839419 | Ring network implemented by telephony switches and links | Andrew D. Flockhart, Thomas S. Fisher, Eugene P. Mathews | 2005-01-04 |
| 6748073 | Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration | Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo +1 more | 2004-06-08 |
| 6049547 | Lookahead interflow of traffic among a plurality of serving sites of one customer | Thomas S. Fisher, Andrew D. Flockhart, SuJeanne Foster, Raechel Greschler, Eugene P. Mathews | 2000-04-11 |
| 5392346 | Mobile log-in capability featuring fixed physical (terminal-dependent) translations and portable logical (user-dependent) translations | Kerry W. Hassler, Cynthia C. Jones, Joylee E. Kohler | 1995-02-21 |
| 5206903 | Automatic call distribution based on matching required skills with agents skills | Joylee E. Kohler, Eugene P. Mathews, Craig F. Palmer | 1993-04-27 |
| 4790004 | Implied principal busy status indicator for covered calls | — | 1988-12-06 |
| 4631364 | Communication system having dynamically assigned station set buttons | Joan H. Coyne, David Dooling, Louis E. Miller | 1986-12-23 |