Joylee E. Kohler — 55 Patents at Avaya

Joylee E. Kohler has been granted 55 US patents while listed as an inventor at Avaya. The first was granted in 1984 and the most recent in March 2020. Joylee E. Kohler ranks #45,454 of 4,157,543 US inventors in our database (top 1.1%). Patent records list Joylee E. Kohler in Northglenn, CO, US.

Issued Patents All Time

Showing 1–25 of 55 patents

Patent #	Title	Co-Inventors	Date
10579947	System and method for scheduling based on service completion objectives	Andrew D. Flockhart, Robert C. Steiner	2020-03-03
10467560	System and method for adaptive multiple contact assignment	Pawan Aggarwal, Kedar Swadi	2019-11-05
10375244	Premises enabled mobile kiosk, using customers' mobile communication device	Deborah Hill, Sarah H. Kiefhaber, Katherine A. Sobus, Rodney A. Thomson	2019-08-06
9781263	Context-based dynamic adjustment to pacing algorithm	Andrew D. Flockhart, Robert C. Steiner	2017-10-03
9451087	Agent matching based on video analysis of customer presentation	Luciano Godoy Fagundes, Thomas Joseph Moran, Dhaval Desai, Paul Roller Michaelis	2016-09-20
9118765	Agent skill promotion and demotion based on contact center state	Andrew D. Flockhart, Robert C. Steiner	2015-08-25
9100480	Adjustment of contact routing decisions to reward agent behavior	Andrew D. Flockhart, Robert C. Steiner	2015-08-04
9083805	System and method for providing service by a first agent while waiting for a second agent	Russell K. Pierce, Katherine A. Sobus	2015-07-14
8965878	Qualifier set creation for work assignment engine	Robert C. Steiner, Andrew D. Flockhart	2015-02-24
8953775	System, method, and apparatus for determining effectiveness of advanced call center routing algorithms	Andrew D. Flockhart, Robert C. Steiner	2015-02-10
8938063	Contact center service monitoring and correcting	Kenneth R. Hackbarth, Murray Jenson, Sarah H. Kiefhaber	2015-01-20
8913736	System and method for delivering a contact to a preferred agent after a set wait period	Dhaval Desai, Luciano Godoy Fagundes, Mohammad Khan, Tommy Moran, Veeranna A. Yamanappa	2014-12-16
8903080	Goal-based estimated wait time	Andrew D. Flockhart, Robert C. Steiner	2014-12-02
8873739	Instant message contact management in a contact center	Thomas L. Hemm, Rodney A. Thomson	2014-10-28
8811597	Contact center performance prediction	Kenneth R. Hackbarth, Murray Jenson, Sarah H. Kiefhaber, Douglas W. Swartz	2014-08-19
8761380	Adaptive estimated wait time predictor	Robert C. Steiner, Andrew D. Flockhart, William H. Jolicoeur	2014-06-24
8718268	Customer service teaming	Robert C. Steiner, Andrew D. Flockhart	2014-05-06
8718267	Analytics feedback and routing	Andrew D. Flockhart, Robert C. Steiner	2014-05-06
8718269	Risks for waiting for well-matched	Robert C. Steiner, Andrew D. Flockhart	2014-05-06
8699695	Automatic call notification groups	Andrew D. Flockhart, Robert C. Steiner	2014-04-15
8699691	Multi-tasking relief	Robert C. Steiner, Andrew D. Flockhart	2014-04-15
8688684	Qualifier set creation for work assignment engine	Robert C. Steiner, Andrew D. Flockhart	2014-04-01
8634541	Work assignment deferment during periods of agent surplus	Andrew D. Flockhart, Robert C. Steiner	2014-01-21
8577017	Interrupting auxiliary agents	Andrew D. Flockhart, Robert C. Steiner	2013-11-05
8488772	Grouping of contact center agents	Luciano Godoy Fagundes, Tommy Moran, Veeranna A. Yamanappa, Mohammad Khan, Dhaval Desai +2 more	2013-07-16

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Joylee E. Kohler — 55 Patents

Issued Patents All Time

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