Issued Patents All Time
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10375244 | Premises enabled mobile kiosk, using customers' mobile communication device | Deborah Hill, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson | 2019-08-06 |
| 8938063 | Contact center service monitoring and correcting | Kenneth R. Hackbarth, Murray Jenson, Joylee E. Kohler | 2015-01-20 |
| 8811597 | Contact center performance prediction | Kenneth R. Hackbarth, Murray Jenson, Joylee E. Kohler, Douglas W. Swartz | 2014-08-19 |
| 8391463 | Method and apparatus for identifying related contacts | Joylee E. Kohler, Henry R. Paddock | 2013-03-05 |
| 8000989 | Using true value in routing work items to resources | Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, Rodney A. Thomson | 2011-08-16 |
| 7953859 | Data model of participation in multi-channel and multi-party contacts | Robert Snyder, Robin Donald Taylor, David Zanoni | 2011-05-31 |
| 7936867 | Multi-service request within a contact center | Deborah Hill, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, Rodney A. Thomson | 2011-05-03 |
| 7734032 | Contact center and method for tracking and acting on one and done customer contacts | Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, Rodney A. Thomson | 2010-06-08 |
| 7711104 | Multi-tasking tracking agent | Andrew D. Flockhart, Kenneth R. Hackbarth, Thomas L. Hemm, Joylee E. Kohler, Gary Olmsted +1 more | 2010-05-04 |
| 6978247 | Multimedia customer care center having a layered control architecture | Frank J. Bogart, Camille Gabriel, Gary King, Rebecca Kay Phelps | 2005-12-20 |