Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10375244 | Premises enabled mobile kiosk, using customers' mobile communication device | Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Rodney A. Thomson | 2019-08-06 |
| 9854095 | Agent statistics by location | Rodney A. Thomson, Brian J. Reynolds | 2017-12-26 |
| 9609130 | System and method for managing agent schedules in a contact center | Robert C. Steiner | 2017-03-28 |
| 9325848 | Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing | Robert C. Steiner | 2016-04-26 |
| 9253310 | Outbound effectiveness through management of idle agent pool | Tore Christensen, Alan David Eicholz, Andrew D. Flockhart | 2016-02-02 |
| 9100486 | Managing transaction complexity in a contact center | Robert C. Steiner | 2015-08-04 |
| 9083805 | System and method for providing service by a first agent while waiting for a second agent | Russell K. Pierce, Joylee E. Kohler | 2015-07-14 |
| 8923503 | Servicing calls in call centers based on estimated call value | Robin H. Foster, Hongguang Li, Lynn R. Smith | 2014-12-30 |
| 8731182 | Data store for assessing accuracy of call center agent service time estimates | Robin H. Foster, Hongguang Li, Lynn R. Smith | 2014-05-20 |
| 8675860 | Training optimizer for contact center agents | Alan David Eicholz, Andrew D. Flockhart, Tore Christensen | 2014-03-18 |
| 8565412 | Servicing calls in call centers based on estimated call value | Robin H. Foster, Hongguang Li, Lynn R. Smith | 2013-10-22 |
| 8000989 | Using true value in routing work items to resources | Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Rodney A. Thomson | 2011-08-16 |
| 7936867 | Multi-service request within a contact center | Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Rodney A. Thomson | 2011-05-03 |
| 7809127 | Method for discovering problem agent behaviors | Kenneth R. Hackbarth, Murray Jenson, Joylee E. Kohler, Henry R. Paddock, David Zanoni | 2010-10-05 |
| 7734032 | Contact center and method for tracking and acting on one and done customer contacts | Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Rodney A. Thomson | 2010-06-08 |