Issued Patents All Time
Showing 25 most recent of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10805461 | Adaptive thresholding | Brian J. Reynolds | 2020-10-13 |
| 10440179 | Tracking and preventing mute abuse by contact center agents | — | 2019-10-08 |
| 10375244 | Premises enabled mobile kiosk, using customers' mobile communication device | Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus | 2019-08-06 |
| 10362167 | Proximity based interactions with wallboards | Brian J. Reynolds | 2019-07-23 |
| 10329674 | Fluorinated acid compounds, compositions and methods of use | — | 2019-06-25 |
| 10280521 | Fluorinated acid compounds, compositions and methods of use | — | 2019-05-07 |
| 9854095 | Agent statistics by location | Brian J. Reynolds, Katherine A. Sobus | 2017-12-26 |
| 9560202 | Automatic contact center administration updates based on acceptance of a broadcast request | Brian J. Reynolds | 2017-01-31 |
| 9531876 | Contact center replay | — | 2016-12-27 |
| 9414211 | Performance center mobile supervisor application | Brian J. Reynolds, Jeff Chu, Onkar Birk, Barrett Davis | 2016-08-09 |
| 9100482 | Mobile monitoring for supervisors | Brian J. Reynolds | 2015-08-04 |
| 9031205 | Auto-detection of environment for mobile agent | Brian J. Reynolds | 2015-05-12 |
| 9020132 | Contact center agent filtering and relevancy ranking | Brian J. Reynolds | 2015-04-28 |
| 8873739 | Instant message contact management in a contact center | Thomas L. Hemm, Joylee E. Kohler | 2014-10-28 |
| 8670551 | Contact center monitoring | Onkar Birk, Jeff Chu, Barrett Davis, Brian J. Reynolds | 2014-03-11 |
| 8504534 | Database structures and administration techniques for generalized localization of database items | Patrick Tendick, David Zanoni | 2013-08-06 |
| 8457300 | Instant message contact management in a contact center | Thomas L. Hemm, Joylee E. Kohler | 2013-06-04 |
| 8000989 | Using true value in routing work items to resources | Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus | 2011-08-16 |
| 7936867 | Multi-service request within a contact center | Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus | 2011-05-03 |
| 7925001 | Methods and apparatus for contact center agent selection | James Knight, William Vincent McGuire, Kevin J. Mendel, Anita Marie Tarantino | 2011-04-12 |
| 7822587 | Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior | Roger I. Krimstock | 2010-10-26 |
| 7787609 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Andrew D. Flockhart, Robin H. Foster, Eugene P. Mathews, Jill K. Ross, John Z. Taylor | 2010-08-31 |
| 7734032 | Contact center and method for tracking and acting on one and done customer contacts | Sarah H. Kiefhaber, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus | 2010-06-08 |
| 7729490 | Post-termination contact management | Thomas L. Hemm, Joylee E. Kohler | 2010-06-01 |
| 7558739 | Method and apparatus for meeting an on-site enterprise service level objective | — | 2009-07-07 |