Issued Patents All Time
Showing 1–20 of 20 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11586954 | Predictive analytics and services | — | 2023-02-21 |
| 10425363 | Social messaging hold and wait treatment systems | David Skiba, Reinhard Klemm, George Erhart, Wen-Hua Ju | 2019-09-24 |
| 10348895 | Prediction of contact center interactions | Lorraine Denby, Wen-Hua Ju | 2019-07-09 |
| 10003692 | System initiated dialog adjustment | David Skiba, Reinhard Klemm, George Erhart, Wen-Hua Ju | 2018-06-19 |
| 9906647 | Management of contact center group metrics | Lorraine Denby, Wen-Hua Ju | 2018-02-27 |
| 9894206 | On-topic monitor | David Skiba, George Erhart, Wen-Hua Ju | 2018-02-13 |
| 9876860 | Variable capture between applications | Shmuel Shaffer, Sheldon Davis | 2018-01-23 |
| 9860380 | Agent rating prediction and routing | Shmuel Shaffer, Sheldon Davis | 2018-01-02 |
| 9680995 | Reporting on call center data across multiple concurrent activity sources | Roger I. Krimstock, Matias Potel Feola | 2017-06-13 |
| 9609133 | Predictive model for abandoned calls | Shmuel Shaffer, Sheldon Davis, Wen-Hua Ju | 2017-03-28 |
| 9124643 | Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions | Joann J. Ordille, Nina Tandon, Qian Yang | 2015-09-01 |
| 8705706 | Interactive flowgraph for analyzing caller utterances | Fei Chen, Lorraine Denby, Wen-Hua Ju, James M. Landwehr | 2014-04-22 |
| 8516045 | Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context | Joann J. Ordille, John Hamilton Slye, Qian Yang | 2013-08-20 |
| 8504534 | Database structures and administration techniques for generalized localization of database items | Rodney A. Thomson, David Zanoni | 2013-08-06 |
| 8495163 | Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions | Joann J. Ordille, Nina Tandon, Qian Yang | 2013-07-23 |
| 8311208 | Method for predicting call waiting times | Rouba Ibrahim | 2012-11-13 |
| 8102974 | Method and apparatus for event notification based on the identity of a calling party | Joann J. Ordille | 2012-01-24 |
| 8001182 | Method and apparatus for dynamically adjusting membership of a communication flow expression | Joann J. Ordille, John Hamilton Slye, David Weiss | 2011-08-16 |
| 7734731 | Method and apparatus for a publish-subscribe system with third party subscription delivery | Joann J. Ordille, John Hamilton Slye, Qian Yang | 2010-06-08 |
| 7636433 | Timeline visualization for call center processes | Nilay Noyan, Henry R. Paddock | 2009-12-22 |