| 11586954 |
Predictive analytics and services |
— |
2023-02-21 |
| 10425363 |
Social messaging hold and wait treatment systems |
David Skiba, Reinhard Klemm, George Erhart, Wen-Hua Ju |
2019-09-24 |
| 10348895 |
Prediction of contact center interactions |
Lorraine Denby, Wen-Hua Ju |
2019-07-09 |
| 10003692 |
System initiated dialog adjustment |
David Skiba, Reinhard Klemm, George Erhart, Wen-Hua Ju |
2018-06-19 |
| 9906647 |
Management of contact center group metrics |
Lorraine Denby, Wen-Hua Ju |
2018-02-27 |
| 9894206 |
On-topic monitor |
David Skiba, George Erhart, Wen-Hua Ju |
2018-02-13 |
| 9876860 |
Variable capture between applications |
Shmuel Shaffer, Sheldon Davis |
2018-01-23 |
| 9860380 |
Agent rating prediction and routing |
Shmuel Shaffer, Sheldon Davis |
2018-01-02 |
| 9680995 |
Reporting on call center data across multiple concurrent activity sources |
Roger I. Krimstock, Matias Potel Feola |
2017-06-13 |
| 9609133 |
Predictive model for abandoned calls |
Shmuel Shaffer, Sheldon Davis, Wen-Hua Ju |
2017-03-28 |
| 9124643 |
Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions |
Joann J. Ordille, Nina Tandon, Qian Yang |
2015-09-01 |
| 8705706 |
Interactive flowgraph for analyzing caller utterances |
Fei Chen, Lorraine Denby, Wen-Hua Ju, James M. Landwehr |
2014-04-22 |
| 8516045 |
Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context |
Joann J. Ordille, John Hamilton Slye, Qian Yang |
2013-08-20 |
| 8504534 |
Database structures and administration techniques for generalized localization of database items |
Rodney A. Thomson, David Zanoni |
2013-08-06 |
| 8495163 |
Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions |
Joann J. Ordille, Nina Tandon, Qian Yang |
2013-07-23 |
| 8311208 |
Method for predicting call waiting times |
Rouba Ibrahim |
2012-11-13 |
| 8102974 |
Method and apparatus for event notification based on the identity of a calling party |
Joann J. Ordille |
2012-01-24 |
| 8001182 |
Method and apparatus for dynamically adjusting membership of a communication flow expression |
Joann J. Ordille, John Hamilton Slye, David Weiss |
2011-08-16 |
| 7734731 |
Method and apparatus for a publish-subscribe system with third party subscription delivery |
Joann J. Ordille, John Hamilton Slye, Qian Yang |
2010-06-08 |
| 7636433 |
Timeline visualization for call center processes |
Nilay Noyan, Henry R. Paddock |
2009-12-22 |