Issued Patents All Time
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12177922 | Mobile phone open-ended reconnect feature | Kevin Archer, Rusty Nelson | 2024-12-24 |
| 11528365 | Facilitation of communication among individuals waiting in a contact center queue | Kevin Archer, Rusty Nelson, Gregory P. Schin, Dwayne W. Ockel | 2022-12-13 |
| 10999440 | Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environments | Kevin Archer, Dwayne W. Ockel, Rusty Nelson, Gregory P. Schin | 2021-05-04 |
| 10827074 | Enforcement of contact center communication session routing behaviors | Dwayne W. Ockel, Gregory P. Schin, Kevin Archer, Rusty Nelson | 2020-11-03 |
| 9680995 | Reporting on call center data across multiple concurrent activity sources | Patrick Tendick, Matias Potel Feola | 2017-06-13 |
| 7822587 | Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior | Rodney A. Thomson | 2010-10-26 |
| 6735299 | Automatic call distribution groups in call center management systems | Robert T. Johns | 2004-05-11 |