Issued Patents All Time
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11528365 | Facilitation of communication among individuals waiting in a contact center queue | Roger I. Krimstock, Kevin Archer, Rusty Nelson, Gregory P. Schin | 2022-12-13 |
| 10999440 | Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environments | Kevin Archer, Rusty Nelson, Roger I. Krimstock, Gregory P. Schin | 2021-05-04 |
| 10827074 | Enforcement of contact center communication session routing behaviors | Roger I. Krimstock, Gregory P. Schin, Kevin Archer, Rusty Nelson | 2020-11-03 |
| 10587727 | Method and system for integrated optimized reporting | Lynn R. Smith, Sheila Higgins, Marc A. Geist, Hongguang Li, Stan Wilkison +2 more | 2020-03-10 |
| 10282456 | Managing contact center metrics | Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li +4 more | 2019-05-07 |