Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10587727 | Method and system for integrated optimized reporting | Lynn R. Smith, Sheila Higgins, Hongguang Li, Stan Wilkison, Stuart M. Shepherd +2 more | 2020-03-10 |
| 10282456 | Managing contact center metrics | Douglas S. Brown, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel +4 more | 2019-05-07 |
| 8873734 | Global logging and analysis system | Robert C. Steiner | 2014-10-28 |
| 8385532 | Real-time detective | Henry R. Paddock, Pat Tendick | 2013-02-26 |
| 8369324 | Variable compression queue | Alan R. Breight, Jeffrey Hao Chu, Robert C. Steiner | 2013-02-05 |