Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8391463 | Method and apparatus for identifying related contacts | Sarah H. Kiefhaber, Joylee E. Kohler | 2013-03-05 |
| 8385532 | Real-time detective | Marc A. Geist, Pat Tendick | 2013-02-26 |
| 8175254 | Prediction of threshold exceptions based on real time operating information | Hongguang Li, Lynn R. Smith, Katherine R. Sobus | 2012-05-08 |
| 8000989 | Using true value in routing work items to resources | Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson | 2011-08-16 |
| 7936867 | Multi-service request within a contact center | Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson | 2011-05-03 |
| 7809127 | Method for discovering problem agent behaviors | Kenneth R. Hackbarth, Murray Jenson, Joylee E. Kohler, Katherine A. Sobus, David Zanoni | 2010-10-05 |
| 7734032 | Contact center and method for tracking and acting on one and done customer contacts | Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson | 2010-06-08 |
| 7636433 | Timeline visualization for call center processes | Nilay Noyan, Patrick Tendick | 2009-12-22 |