| 8391463 |
Method and apparatus for identifying related contacts |
Sarah H. Kiefhaber, Joylee E. Kohler |
2013-03-05 |
| 8385532 |
Real-time detective |
Marc A. Geist, Pat Tendick |
2013-02-26 |
| 8175254 |
Prediction of threshold exceptions based on real time operating information |
Hongguang Li, Lynn R. Smith, Katherine R. Sobus |
2012-05-08 |
| 8000989 |
Using true value in routing work items to resources |
Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson |
2011-08-16 |
| 7936867 |
Multi-service request within a contact center |
Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson |
2011-05-03 |
| 7809127 |
Method for discovering problem agent behaviors |
Kenneth R. Hackbarth, Murray Jenson, Joylee E. Kohler, Katherine A. Sobus, David Zanoni |
2010-10-05 |
| 7734032 |
Contact center and method for tracking and acting on one and done customer contacts |
Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson |
2010-06-08 |
| 7636433 |
Timeline visualization for call center processes |
Nilay Noyan, Patrick Tendick |
2009-12-22 |