Robert C. Steiner — 66 Patents at Avaya

Robert C. Steiner has been granted 66 US patents while listed as an inventor at Avaya. The first was granted in 1999 and the most recent in March 2020. Robert C. Steiner ranks #32,599 of 4,157,543 US inventors in our database (top 0.78%). Patent records list Robert C. Steiner in Broomfield, CO, US.

Issued Patents All Time

Showing 1–25 of 66 patents

Patent #	Title	Co-Inventors	Date
10592217	Sharing dynamic variables in a high availability environment	—	2020-03-17
10579947	System and method for scheduling based on service completion objectives	Joylee E. Kohler, Andrew D. Flockhart	2020-03-03
10410147	Mechanism for adaptive modification of an attribute tree in graph based contact centers	Wen-Hua Ju	2019-09-10
10382628	System and method for routing work requests to a resource group of an enterprise	Neil O'Connor, Tony McCormack, John McGreevy	2019-08-13
10313526	Mechanism for work assignment in a graph-based contact center	Wen-Hua Ju	2019-06-04
9930179	Mechanism for work assignment in a graph-based contact center	Wen-Hua Ju	2018-03-27
9813557	Conditional attribute mapping in work assignment	—	2017-11-07
9781263	Context-based dynamic adjustment to pacing algorithm	Andrew D. Flockhart, Joylee E. Kohler	2017-10-03
9609130	System and method for managing agent schedules in a contact center	Katherine A. Sobus	2017-03-28
9591134	Method and system for determining occupancy of resources in a multimodal contact center	Neil O'Connor, John McGreevy, Tony McCormack	2017-03-07
9571654	Bitmaps for next generation contact center	Andrew D. Flockhart	2017-02-14
9571644	Contact advocate	—	2017-02-14
9569751	Mechanism for creation and utilization of an attribute tree in a contact center	Wen-Hua Ju	2017-02-14
9401989	Work assignment with bot agents	Gene Masaru Uba	2016-07-26
9325848	Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing	Katherine A. Sobus	2016-04-26
9197580	Dynamic redistribution of percent allocated calls during outages	Gene Masaru Uba, Tony McCormack	2015-11-24
9154626	Secret transfers in contact centers	Gene Masaru Uba, Michael Alan Bland	2015-10-06
9124702	Strategy pairing	Gene Masaru Uba, Michael James Hartman	2015-09-01
9118765	Agent skill promotion and demotion based on contact center state	Andrew D. Flockhart, Joylee E. Kohler	2015-08-25
9100486	Managing transaction complexity in a contact center	Katherine A. Sobus	2015-08-04
9100480	Adjustment of contact routing decisions to reward agent behavior	Joylee E. Kohler, Andrew D. Flockhart	2015-08-04
9025761	Method and apparatus for assessing the status of work waiting for service	Andrew D. Flockhart, Larry John Roybal	2015-05-05
8965878	Qualifier set creation for work assignment engine	Joylee E. Kohler, Andrew D. Flockhart	2015-02-24
8964964	Interruptible work reassignment	Gene Masaru Uba	2015-02-24
8964958	Grid-based contact center	—	2015-02-24

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Robert C. Steiner — 66 Patents

Issued Patents All Time

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