Issued Patents All Time
Showing 25 most recent of 68 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE49905 | Method of integrating artificial intelligence systems to dynamically adjust wrap-up time | — | 2024-04-02 |
| 11621932 | System and method for managing resources of an enterprise | Tony McCormack, John McGreevy | 2023-04-04 |
| 11533398 | System and method for optimizing agent time | Liam Loftus, Tommy Moran, Seamus Hayes, Paul D'Arcy | 2022-12-20 |
| 11283924 | System and method for guiding agents in an enterprise over aggregated interactions | Tony McCormack, John H. Yoakum | 2022-03-22 |
| 10951398 | Regulating communication comprising access to protected data | — | 2021-03-16 |
| 10951760 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Paul D'Arcy, Liam Loftus | 2021-03-16 |
| 10904390 | Method of integrating artificial intelligence systems to dynamically adjust wrap-up time | — | 2021-01-26 |
| 10862929 | Systems and methods for providing automated progress updates in a contact center | John H. Yoakum, Paul D'Arcy | 2020-12-08 |
| 10715663 | Management of agent sessions for omnichannel predictive outbound | Amit Mishra, Joel M. Ezell | 2020-07-14 |
| 10609219 | System and method for managing resource selection in an enterprise | Paul D'Arcy, John McGreevy | 2020-03-31 |
| 10516706 | Systems and methods for providing automated progress updates in a contact center | John H. Yoakum, Paul D'Arcy | 2019-12-24 |
| 10477018 | Management of agent sessions for omnichannel predictive outbound | Amit Mishra, Joel M. Ezell | 2019-11-12 |
| 10469662 | System and method for managing customer interactions in an enterprise | Tony McCormack | 2019-11-05 |
| 10462297 | System and method for automated determining when to review an agent response process | Liam Loftus, John McGreevy, Seamus Hayes | 2019-10-29 |
| 10425534 | System and method for optimizing agent time | Liam Loftus, Tommy Moran, Seamus Hayes, Paul D'Arcy | 2019-09-24 |
| 10382628 | System and method for routing work requests to a resource group of an enterprise | Robert C. Steiner, Tony McCormack, John McGreevy | 2019-08-13 |
| 10356242 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Paul D'Arcy, Liam Loftus | 2019-07-16 |
| 10282213 | System and method for conversational configuration of applications | Tony McCormack, Paul D'Arcy | 2019-05-07 |
| 10122859 | System and method for managing resource selection in an enterprise | Paul D'Arcy, John McGreevy | 2018-11-06 |
| 10104130 | System and method for ensuring high availability in an enterprise IMS network | Diarmuid Leonard | 2018-10-16 |
| 9883032 | System and method for guiding agents in an enterprise | Tony McCormack, John H. Yoakum | 2018-01-30 |
| 9871923 | System and method for managing resources | James Hickey, Tony McCormack, Paul D'Arcy | 2018-01-16 |
| 9871835 | System and method for managing multi-modal communication sessions | Joel M. Ezell, Seamus Hayes | 2018-01-16 |
| 9699256 | System and method for dynamic suggestion of optimal course of action | Paul D'Arcy, Tony McCormack | 2017-07-04 |
| 9674360 | Management of contacts at contact centers | Michael James Hartman, Tony McCormack, Thomas Howley | 2017-06-06 |