| 12113638 |
Conference recording opt-out notification and management |
Frank McGuire |
2024-10-08 |
| 11533398 |
System and method for optimizing agent time |
Neil O'Connor, Tommy Moran, Seamus Hayes, Paul D'Arcy |
2022-12-20 |
| 10951760 |
System and method for managing communication interrupts in an enterprise |
Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Paul D'Arcy |
2021-03-16 |
| 10462297 |
System and method for automated determining when to review an agent response process |
Neil O'Connor, John McGreevy, Seamus Hayes |
2019-10-29 |
| 10425534 |
System and method for optimizing agent time |
Neil O'Connor, Tommy Moran, Seamus Hayes, Paul D'Arcy |
2019-09-24 |
| 10356242 |
System and method for managing communication interrupts in an enterprise |
Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Paul D'Arcy |
2019-07-16 |
| 9813553 |
Device, system, and method for optimizing active transactions of an agent |
Edel Kelly, Seamus Hayes, Will Meaney |
2017-11-07 |
| 9549070 |
System and method for compatibility-based team formation |
Neil O'Connor, Ronan Fox, Paul D'Arcy, Tommy Moran |
2017-01-17 |
| 9503680 |
System for optimizing the monetization of outgoing video sessions of a contact center |
Neil O'Connor, Paul D'Arcy, Paul Kelly, Sean Burke |
2016-11-22 |
| 9083799 |
Workflow management in contact centers |
Robin Power |
2015-07-14 |
| 7564962 |
Providing user information and control over a contact within a contact centre |
Michael O'Keeffe |
2009-07-21 |
