Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12113638 | Conference recording opt-out notification and management | Frank McGuire | 2024-10-08 |
| 11533398 | System and method for optimizing agent time | Neil O'Connor, Tommy Moran, Seamus Hayes, Paul D'Arcy | 2022-12-20 |
| 10951760 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Paul D'Arcy | 2021-03-16 |
| 10462297 | System and method for automated determining when to review an agent response process | Neil O'Connor, John McGreevy, Seamus Hayes | 2019-10-29 |
| 10425534 | System and method for optimizing agent time | Neil O'Connor, Tommy Moran, Seamus Hayes, Paul D'Arcy | 2019-09-24 |
| 10356242 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Paul D'Arcy | 2019-07-16 |
| 9813553 | Device, system, and method for optimizing active transactions of an agent | Edel Kelly, Seamus Hayes, Will Meaney | 2017-11-07 |
| 9549070 | System and method for compatibility-based team formation | Neil O'Connor, Ronan Fox, Paul D'Arcy, Tommy Moran | 2017-01-17 |
| 9503680 | System for optimizing the monetization of outgoing video sessions of a contact center | Neil O'Connor, Paul D'Arcy, Paul Kelly, Sean Burke | 2016-11-22 |
| 9083799 | Workflow management in contact centers | Robin Power | 2015-07-14 |
| 7564962 | Providing user information and control over a contact within a contact centre | Michael O'Keeffe | 2009-07-21 |