Issued Patents All Time
Showing 25 most recent of 59 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11533398 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Tommy Moran, Seamus Hayes | 2022-12-20 |
| 10951760 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Liam Loftus | 2021-03-16 |
| 10944868 | Contact center interfaces | Seamus Hayes | 2021-03-09 |
| 10862929 | Systems and methods for providing automated progress updates in a contact center | Neil O'Connor, John H. Yoakum | 2020-12-08 |
| 10609219 | System and method for managing resource selection in an enterprise | Neil O'Connor, John McGreevy | 2020-03-31 |
| 10516706 | Systems and methods for providing automated progress updates in a contact center | Neil O'Connor, John H. Yoakum | 2019-12-24 |
| 10425534 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Tommy Moran, Seamus Hayes | 2019-09-24 |
| 10356242 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Neil O'Connor, Liam Loftus | 2019-07-16 |
| 10282213 | System and method for conversational configuration of applications | Neil O'Connor, Tony McCormack | 2019-05-07 |
| 10270914 | Enhancing contact center calculations based on real-time speech analytics | Shmuel Shaffer, Seamus Hayes | 2019-04-23 |
| 10122859 | System and method for managing resource selection in an enterprise | Neil O'Connor, John McGreevy | 2018-11-06 |
| 9986097 | System and method for selecting an agent in an enterprise | Desmond Kirrane, Tony McCormack | 2018-05-29 |
| 9871923 | System and method for managing resources | James Hickey, Tony McCormack, Neil O'Connor | 2018-01-16 |
| 9826095 | Systems and methods for multichannel routing of work items in a contact center | Paul Denby, Tony McCormack | 2017-11-21 |
| 9781268 | System and method for contact center routing of a customer based on media capabilities | Peter Flannery, Tony McCormack | 2017-10-03 |
| 9766894 | Method and apparatus for enabling a processor to generate pipeline control signals | C. John Glossner, Gary J. Nacer, Murugappan Senthilvelan, Vitaly Kalashnikov, Arthur Joseph Hoane +2 more | 2017-09-19 |
| 9699256 | System and method for dynamic suggestion of optimal course of action | Neil O'Connor, Tony McCormack | 2017-07-04 |
| 9635061 | System and method for managing conference calls | Tony McCormack, Desmond Kirrane | 2017-04-25 |
| 9621728 | System and method for prioritizing agent intervention into automated customer engagements | Tony McCormack, Neil O'Connor, Paul Denby | 2017-04-11 |
| 9558000 | Multithreading using an ordered list of hardware contexts | C. John Glossner, Gary J. Nacer, Murugappan Senthilvelan, Vitaly Kalashnikov, Arthur Joseph Hoane +2 more | 2017-01-31 |
| 9549070 | System and method for compatibility-based team formation | Neil O'Connor, Ronan Fox, Liam Loftus, Tommy Moran | 2017-01-17 |
| 9542657 | Method and system for optimizing contact center performance | Neil O'Connor, Seamus Hayes | 2017-01-10 |
| 9503680 | System for optimizing the monetization of outgoing video sessions of a contact center | Neil O'Connor, Liam Loftus, Paul Kelly, Sean Burke | 2016-11-22 |
| 9473639 | System and method for agent selection in an enterprise | Tony McCormack, Joseph Smyth | 2016-10-18 |
| 9455930 | System and method for routing work requests in an enterprise | Tony McCormack, John French | 2016-09-27 |