Issued Patents All Time
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11620656 | System and method for personalization as a service | Anthony Bates, Angelo Cicchitto | 2023-04-04 |
| 11533398 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Tommy Moran, Paul D'Arcy | 2022-12-20 |
| 10944868 | Contact center interfaces | Paul D'Arcy | 2021-03-09 |
| 10462297 | System and method for automated determining when to review an agent response process | Liam Loftus, Neil O'Connor, John McGreevy | 2019-10-29 |
| 10425534 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Tommy Moran, Paul D'Arcy | 2019-09-24 |
| 10270914 | Enhancing contact center calculations based on real-time speech analytics | Shmuel Shaffer, Paul D'Arcy | 2019-04-23 |
| 9871835 | System and method for managing multi-modal communication sessions | Neil O'Connor, Joel M. Ezell | 2018-01-16 |
| 9813553 | Device, system, and method for optimizing active transactions of an agent | Edel Kelly, Liam Loftus, Will Meaney | 2017-11-07 |
| 9774825 | Automatic expansion and derivative tagging | Ajita John, John Rix, Adrian Ryan, Samuel Fisher, David Skiba | 2017-09-26 |
| 9705926 | Security and retention tagging | Ajita John, John Rix, Adrian Ryan, Samuel Fisher, David Skiba | 2017-07-11 |
| 9542657 | Method and system for optimizing contact center performance | Neil O'Connor, Paul D'Arcy | 2017-01-10 |
| 9531782 | Dynamic management of collaboration sessions using real-time text analytics | Shmuel Shaffer, Sheldon Davis | 2016-12-27 |
| 8630399 | Method and system for managing a contact center configuration | Paul D'Arcy, Neil O'Connor | 2014-01-14 |
| 7505578 | Load balancing in a network of contact centres | Liam Mannion, Donald McNelis, Paul Kelly | 2009-03-17 |