Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11522981 | Systems and methods for managing devices using dynamically configurable device and protocols definitions | Carl-Eiler Rodrigues, Vadim Fux, Hany Kashif, Chadi Elkadri, Joseph Gordon | 2022-12-06 |
| 11172057 | Systems and methods for managing devices using dynamically configurable device and protocols definitions | Carl-Eiler Rodrigues, Vadim Fux, Hany Kashif, Chadi Elkadri, Joseph Gordon | 2021-11-09 |
| 9876860 | Variable capture between applications | Shmuel Shaffer, Patrick Tendick | 2018-01-23 |
| 9860380 | Agent rating prediction and routing | Shmuel Shaffer, Patrick Tendick | 2018-01-02 |
| 9609133 | Predictive model for abandoned calls | Shmuel Shaffer, Patrick Tendick, Wen-Hua Ju | 2017-03-28 |
| 9531782 | Dynamic management of collaboration sessions using real-time text analytics | Shmuel Shaffer, Seamus Hayes | 2016-12-27 |
| 8767944 | Mechanism for status and control communication over SIP using CODEC tunneling | Robert C. Steiner | 2014-07-01 |
| 8300632 | System and method for distributed call monitoring/recording using the session initiation protocol (SIP) | Alan B. Johnston, Valentine C. Matula | 2012-10-30 |
| 8036682 | Apparatus and method for call center call-back | Andrew D. Flockhart, Robert C. Steiner | 2011-10-11 |
| 6744761 | Workflow manager | Seth C. Neumann | 2004-06-01 |
| 6314177 | Communications handling center and communications forwarding method using agent attributes | Michael Peter Montemurro | 2001-11-06 |