Issued Patents All Time
Showing 1–20 of 20 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12192406 | Enhanced digital messaging | George Erhart, Reinhard Klemm, Michael Sisselman, Atsushi Hirano | 2025-01-07 |
| 11856141 | Methods and systems of providing response based on communication session participant request urgency | Reinhard Klemm, George Erhart, Tamas Smahajcsik-Szabo, Oliver Huber, John A. Young | 2023-12-26 |
| 11418648 | Enhanced digital messaging | George Erhart, Reinhard Klemm, Michael Sisselman, Atsushi Hirano | 2022-08-16 |
| 11190469 | Enhanced digital messaging | George Erhart, Reinhard Klemm, Michael Sisselman, Atsushi Hirano | 2021-11-30 |
| 11064074 | Enhanced digital messaging | George Erhart, Reinhard Klemm, Michael Sisselman, Atsushi Hirano | 2021-07-13 |
| 10425363 | Social messaging hold and wait treatment systems | David Skiba, Reinhard Klemm, Patrick Tendick, George Erhart | 2019-09-24 |
| 10410147 | Mechanism for adaptive modification of an attribute tree in graph based contact centers | Robert C. Steiner | 2019-09-10 |
| 10348895 | Prediction of contact center interactions | Lorraine Denby, Patrick Tendick | 2019-07-09 |
| 10313526 | Mechanism for work assignment in a graph-based contact center | Robert C. Steiner | 2019-06-04 |
| 10003692 | System initiated dialog adjustment | David Skiba, Reinhard Klemm, Patrick Tendick, George Erhart | 2018-06-19 |
| 9930179 | Mechanism for work assignment in a graph-based contact center | Robert C. Steiner | 2018-03-27 |
| 9906647 | Management of contact center group metrics | Patrick Tendick, Lorraine Denby | 2018-02-27 |
| 9894206 | On-topic monitor | David Skiba, George Erhart, Patrick Tendick | 2018-02-13 |
| 9609133 | Predictive model for abandoned calls | Shmuel Shaffer, Patrick Tendick, Sheldon Davis | 2017-03-28 |
| 9569751 | Mechanism for creation and utilization of an attribute tree in a contact center | Robert C. Steiner | 2017-02-14 |
| 8938059 | System and method for displaying call flows and call statistics | Fei Chen, Lorraine Denby, James M. Landwehr, Holger Vatter | 2015-01-20 |
| 8705706 | Interactive flowgraph for analyzing caller utterances | Fei Chen, Lorraine Denby, James M. Landwehr, Patrick Tendick | 2014-04-22 |
| 7403784 | Method and apparatus for positioning a set of terminals in an indoor wireless environment | Anjur Sundaresan Krishnakumar, P. Krishnan, David Joseph Madigan | 2008-07-22 |
| 7389114 | Estimating the location of inexpensive wireless terminals by using signal strength measurements | Anjur Sundaresan Krishnakumar, P Krishnan, James M. Landwehr, Colin L. Mallows | 2008-06-17 |
| 6707903 | Automated workflow method for assigning work items to resources | Didina Burok, Andrew D. Flockhart, James M. Landwehr, Colin L. Mallows, Sami Qutub +6 more | 2004-03-16 |