Issued Patents All Time
Showing 1–25 of 64 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12200169 | AI based hold messaging | — | 2025-01-14 |
| 11750528 | Communication session addition via a host in deny new service mode | Amit Mishra, Thorsten Ohrstrom Sandgren | 2023-09-05 |
| 11463404 | Quarantined communications processing at a network edge | Manish Chatterjee, Biswajyoti Pal | 2022-10-04 |
| 11375049 | Event-based multiprotocol communication session distribution | — | 2022-06-28 |
| 11128752 | Personalized wait treatment during interaction | Pushkar Yashavant Deole | 2021-09-21 |
| 11012437 | Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials | John H. Yoakum, Kundan Singh, Alan B. Johnston | 2021-05-18 |
| 10972514 | Reestablishment of session initiation protocol (SIP) dialogs | Sanjog Narayan Kotnis, Sreekanth Subrahmanya Nemani, Mohan Vinayak Phadnis, Anand Padhye, Eric Cooper +3 more | 2021-04-06 |
| 10944832 | Supporting intermediate back to back user agents between user agents and a conference focus | Frank J. Boyle | 2021-03-09 |
| 10931719 | Early media handling | Mehmet C. Balasaygun, Gordon R. Brunson, Eric Cooper, Rifaat Shekh-Yusef | 2021-02-23 |
| 10911598 | Personalized wait treatment during interaction with contact centers | Pushkar Yashavant Deole | 2021-02-02 |
| 10756912 | Distributed ledger and blockchain to confirm validity of call recordings | Mehmet C. Balasaygun | 2020-08-25 |
| 10742652 | Mobile caller authentication for contact centers | David Chavez, Michael Krack | 2020-08-11 |
| 10715663 | Management of agent sessions for omnichannel predictive outbound | Neil O'Connor, Amit Mishra | 2020-07-14 |
| 10666691 | Dynamic session classification | Douglas Richards | 2020-05-26 |
| 10601831 | Accessing local information based on a browser session | Mehmet C. Balasaygun, Geoff Baskwill | 2020-03-24 |
| 10582050 | Personalized wait treatment during interaction with contact centers | Pushkar Yashavant Deole | 2020-03-03 |
| 10581927 | Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable media | John H. Yoakum | 2020-03-03 |
| 10477018 | Management of agent sessions for omnichannel predictive outbound | Neil O'Connor, Amit Mishra | 2019-11-12 |
| 10356130 | Computer telephony integration (CTI) control of multiple devices with a single address of record | Ananda HP, Amit Bijwe, Gordon R. Brunson | 2019-07-16 |
| 10348778 | Dynamic device pairing with media server audio substitution | Ming Hou, Zlatan Dedic | 2019-07-09 |
| 10320972 | Enhanced session initiation protocol recording | Manish Chatterjee, Ananda HP, Sumit Bijwe | 2019-06-11 |
| 10270903 | Failover announcements | — | 2019-04-23 |
| 10230801 | Session reconstruction using proactive redirect | Thorsten Ohrstrom Sandgren, Timothy I. Ross, Harsh V. Mendiratta | 2019-03-12 |
| 10164977 | Mobile caller authentication for contact centers | David Chavez, Michael Krack | 2018-12-25 |
| 10148522 | Extension of authorization framework | Gordon R. Brunson, Geoff Baskwill, Seung Bong Han | 2018-12-04 |