Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11533398 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Seamus Hayes, Paul D'Arcy | 2022-12-20 |
| 10425534 | System and method for optimizing agent time | Liam Loftus, Neil O'Connor, Seamus Hayes, Paul D'Arcy | 2019-09-24 |
| 9549070 | System and method for compatibility-based team formation | Neil O'Connor, Ronan Fox, Paul D'Arcy, Liam Loftus | 2017-01-17 |
| 8913736 | System and method for delivering a contact to a preferred agent after a set wait period | Joylee E. Kohler, Dhaval Desai, Luciano Godoy Fagundes, Mohammad Khan, Veeranna A. Yamanappa | 2014-12-16 |
| 8488772 | Grouping of contact center agents | Luciano Godoy Fagundes, Veeranna A. Yamanappa, Mohammad Khan, Dhaval Desai, Joylee E. Kohler +2 more | 2013-07-16 |