Issued Patents All Time
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9451087 | Agent matching based on video analysis of customer presentation | Luciano Godoy Fagundes, Thomas Joseph Moran, Joylee E. Kohler, Paul Roller Michaelis | 2016-09-20 |
| 8943086 | Model-based backend service adaptation of business objects | Gerd Moser, Santosh V, Manish Joshi, Karthikeyan Loganathan, Santosh Kumar Addanki +7 more | 2015-01-27 |
| 8913736 | System and method for delivering a contact to a preferred agent after a set wait period | Joylee E. Kohler, Luciano Godoy Fagundes, Mohammad Khan, Tommy Moran, Veeranna A. Yamanappa | 2014-12-16 |
| 8488772 | Grouping of contact center agents | Luciano Godoy Fagundes, Tommy Moran, Veeranna A. Yamanappa, Mohammad Khan, Joylee E. Kohler +2 more | 2013-07-16 |