Issued Patents All Time
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11502862 | Custom communication actions based on environment analysis | — | 2022-11-15 |
| 11281439 | System and method for creating a contextualized after call workflow | — | 2022-03-22 |
| 10924894 | System and method for sending and receiving non-visual messages in an electronic audio communication session | — | 2021-02-16 |
| 10455055 | System and method for customization of a local application | — | 2019-10-22 |
| 9451087 | Agent matching based on video analysis of customer presentation | Thomas Joseph Moran, Dhaval Desai, Joylee E. Kohler, Paul Roller Michaelis | 2016-09-20 |
| 8913736 | System and method for delivering a contact to a preferred agent after a set wait period | Joylee E. Kohler, Dhaval Desai, Mohammad Khan, Tommy Moran, Veeranna A. Yamanappa | 2014-12-16 |
| 8831206 | Automated, data-based mechanism to detect evolution of employee skills | — | 2014-09-09 |
| 8811598 | Scheduling an agent based on a contact center history | — | 2014-08-19 |
| 8774393 | Managing a contact center based on the devices available for use by an agent | — | 2014-07-08 |
| 8699698 | Agent selectable process for managing contact center communications | — | 2014-04-15 |
| 8488772 | Grouping of contact center agents | Tommy Moran, Veeranna A. Yamanappa, Mohammad Khan, Dhaval Desai, Joylee E. Kohler +2 more | 2013-07-16 |
| 8295480 | Uncertainty-based key agreement protocol | — | 2012-10-23 |