Issued Patents All Time
Showing 25 most recent of 83 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12120187 | Interactive contact center menu traversal via text stream interaction | John H. Yoakum | 2024-10-15 |
| 11621932 | System and method for managing resources of an enterprise | Neil O'Connor, John McGreevy | 2023-04-04 |
| 11461717 | Device, system, and method for automated vehicle guidance system | John H. Yoakum, Joe Smyth | 2022-10-04 |
| 11310337 | Interactive contact center menu traversal via text stream interaction | John H. Yoakum | 2022-04-19 |
| 11283924 | System and method for guiding agents in an enterprise over aggregated interactions | Neil O'Connor, John H. Yoakum | 2022-03-22 |
| 10785371 | Optimal resource and channel selection | David Skiba, John H. Yoakum | 2020-09-22 |
| 10645218 | Contact center interactive text stream wait treatments | John H. Yoakum | 2020-05-05 |
| 10477019 | Contact center administration via text stream interaction | John H. Yoakum | 2019-11-12 |
| 10469662 | System and method for managing customer interactions in an enterprise | Neil O'Connor | 2019-11-05 |
| 10462151 | Temporary access of a user profile | John H. Yoakum, David Skiba | 2019-10-29 |
| 10382628 | System and method for routing work requests to a resource group of an enterprise | Neil O'Connor, Robert C. Steiner, John McGreevy | 2019-08-13 |
| 10298765 | System and method for selecting agents to improve call routing | Dawid Nowak | 2019-05-21 |
| 10282213 | System and method for conversational configuration of applications | Neil O'Connor, Paul D'Arcy | 2019-05-07 |
| 10218841 | Microphone monitoring and analytics | Jeffrey Hodson, John H. Yoakum | 2019-02-26 |
| 10154391 | Covert transmission of an assistance request message from a wearable device | John H. Yoakum | 2018-12-11 |
| 10079937 | System and method for providing agent assistance in contact centers | Dawid Nowak | 2018-09-18 |
| 9986097 | System and method for selecting an agent in an enterprise | Desmond Kirrane, Paul D'Arcy | 2018-05-29 |
| 9961120 | System and method for managing concurrent communications in a contact center | Parameshwaran Krishnan, Navjot Singh | 2018-05-01 |
| 9912814 | Integrating business performance activity with personal performance activity on a wearable device | John H. Yoakum | 2018-03-06 |
| 9883032 | System and method for guiding agents in an enterprise | Neil O'Connor, John H. Yoakum | 2018-01-30 |
| 9871923 | System and method for managing resources | James Hickey, Paul D'Arcy, Neil O'Connor | 2018-01-16 |
| 9826095 | Systems and methods for multichannel routing of work items in a contact center | Paul D'Arcy, Paul Denby | 2017-11-21 |
| 9781268 | System and method for contact center routing of a customer based on media capabilities | Peter Flannery, Paul D'Arcy | 2017-10-03 |
| 9699256 | System and method for dynamic suggestion of optimal course of action | Neil O'Connor, Paul D'Arcy | 2017-07-04 |
| 9699121 | Instant text message conductor | John H. Yoakum, Jeffrey Hodson | 2017-07-04 |