Issued Patents All Time
Showing 1–17 of 17 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10218841 | Microphone monitoring and analytics | John H. Yoakum, Tony McCormack | 2019-02-26 |
| 10129040 | Virtual water cooler discussion sessions | John H. Yoakum | 2018-11-13 |
| 9699121 | Instant text message conductor | John H. Yoakum, Tony McCormack | 2017-07-04 |
| 8180043 | Method and apparatus for customer key routing | Anthony Dezonno, Roger Sumner, Sandy Biggam, Mary Moser, Mike Hollatz +2 more | 2012-05-15 |
| 7668303 | Call tracking using SIP presence mechanism | Michael Peters, Mike Hollatz, Joseph C. Steinlicht | 2010-02-23 |
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Mark Power, Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Craig Shambaugh +2 more | 2009-02-17 |
| 7460659 | Best practices learning for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Mark Michelson +2 more | 2008-12-02 |
| 7369653 | Method of delivering enterprise data through a call center | Anthony Dezonno, Joseph Bloom, David Funck, Eric James, Michael Peters +4 more | 2008-05-06 |
| 7324640 | Transaction outcome state mapping | Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2008-01-29 |
| 7197132 | Adaptive transaction guidance | Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Anthony Dezonno, Mark Power, Roger Sumner, Carlo Bonifazi, Craig Shambaugh +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Mark Michelson +2 more | 2006-12-19 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Craig Shambaugh +2 more | 2006-06-06 |
| 6961419 | Contact center data integration with enterprise applications | Mark Power, Dave Mosquera, Anthony Dezonno, Joseph Bloom, David Funck +4 more | 2005-11-01 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Craig Shambaugh +2 more | 2005-08-16 |
| 5852649 | Alarm notification system and method for a telephone switch | — | 1998-12-22 |
| 5555297 | Automatic call distributor reporting system and method therefor | Victor V. Ochy P. | 1996-09-10 |